Customer Experience Week Middle East 2019 | IQPC | 17 September 2019 | Le Royal Meridien Beach Resort & Spa, Al Mamsha St - Dubai - United Arab Emirates

Achieving a happy experience quotient with the customers, by creating a high performing and future-ready customer centric organisation is currently the top priority for companies across the GCC. In line with organization visions, companies are currently embracing disruption by promoting innovation to better serve the needs of customers and striving for excellence and continued loyalty.

2019 Speakers

Adel Mardini
CEO and President, Jetex

Damian Cotchett
Senior VP – Head of CX, Noor Bank

Monalisa Watfa
Chief Experience Officer, Saudi German Hospitals

David Miles
VP Marketing, Abu Dhabi Finance

Melissa Jarvinen
Director of Sales and Marketing, Novo Cinemas

Vessela Melamed
CEO, exTempore

Hussein M. Dajani
General Manager - Digital and Customer Experience Transformation - Africa, Middle East, India, and Turkey, Nissan Motor Co.

Taiyab Ghafoor
Group Director - Organised Retail, Axiom Telecom

Abdulaziz Al – Shamsan
Head of CX and Digital Transformation, Ministry of Labor and Social Development

Peter Halsor
SVP - Customer Experience, Riyad Bank

Guilherme Rodrigues
AVP Customer Experience and Design Lead, Payit – First Abu Dhabi Bank

Sunny Landeros
Brand and Communications Director, Jetex

Dr. Raffaella Bianchi
Head of Customer Experience, Du

Sarah Lattouf
Head of Digital Marketing, CX Network IQPC Global

Naveed Pirzada
Chief Strategy Officer, Mall.Global

Renata Liuzzi
Customer Experience Expert

Mai Momani
Head of Client Experience, United Arab Bank

Prabhu Ramadas
Director and Head of Products, CX, Flipkart

Ryanne van de Eijk
Chief Customer Experience Officer, Ras Al Khaimah Economic Zone

Kazim Jessa
SVP, Head – Retail Contact Center Operations, Tanfeeth

2019 Sposnor and Partners

GOLD SPONSOR:
• ZOHO Coporation

ASSOCIATE PARTNERS:
• exTempore
• Silah

VOC PARTNER:
• QuestionPro

NETWORKING PARTNER:
• Kanari