Embassy Suites by Hilton San Francisco Airport
Embassy Suites by Hilton San Francisco Airport, 250 Gateway Blvd, South San Francisco, CA 94080, USA

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Event Date Wed Oct 9 PDT (about 2 years ago)
In your timezone (EDT): Wed Oct 9 11:30am - Wed Oct 9 8:20pm
Location Embassy Suites by Hilton San Francisco Airport
250 Gateway Blvd, South San Francisco, CA 94080, USA
Region Americas

Customer Intelligence for Banking helps retail banks transition from product-centric to customer- centric enterprises, while running leaner and smarter. CI for banking enables retail banks to create exceptional customer experiences that drive differentiation, loyalty and growth.

We are proud to launch World’s first dedicated Customer Intelligence in Banking Summit. “Customer Intelligence” is a culture that is driven into all operations of a bank (direct, indirect, tangible and intangible) with the “razor focus” on the “Customer”. It’s the culture that keeps the customer at the centre of all banking operations and making sure that systems, functions and technologies are built around the fact that the customer is a “human being” with emotions and not just an account number.

Join us in this one-day event in Amsterdam and gain first-hand knowledge and insights from the top industry leaders into staying agile and competitive in this changing environment. Through interactive discussions and in-depth case study presentations, you will learn how to leverage the tools and technologies that will help your organization to grow and innovate through your customer intelligence.

It offers unique good opportunity for solution providers, vendors to not just associate their brand name with this emerging sector, but also to project themselves as Industry front-runners and pioneers which are shaping the future of Customer Intelligence. Come and join this to keep up the growing momentum.


2019 Speakers

Jeff Dahms
Director of Customer Experience, First National Bank of Omaha

Robin Beers
SVP Customer Insights & Experience Design Leader, Wells Fargo

Andy Netzel, CCXP
VP, Voice of the Client, Client Success Effectiveness|Enterprise Payments, KeyBank

Dwight Flenniken
Chief Marketing Officer, Sunwest Bank

Diane Magers, CCXP
CEO, CXPA (Customer Experience Professional Association)

Craig Schleicher
Head of Innovation, City National Bank

Jay Patel
CX Leader, zen3 infosolutions

Donald Bottelsen
Director Marketing Analytics, Sourcelink

Vishal Srivastava, Ph.D.
Assistant Vice President, Model Validation Analyst, Bank of the West

Sponsors & Partners

2019 Sponsors

• Zen3
• Sayint