Customer Intelligence 2020 | Customer Intelligence | 12 February 2020 | Hilton San Francisco Airport, 250 Gateway Blvd, South San Francisco, CA 94080, USA

Customer Intelligence for Banking helps retail banks transition from product-centric to customer- centric enterprises, while running leaner and smarter. CI for banking enables retail banks to create exceptional customer experiences that drive differentiation, loyalty and growth.

We are proud to launch World’s first dedicated Customer Intelligence in Banking Summit. “Customer Intelligence” is a culture that is driven into all operations of a bank (direct, indirect, tangible and intangible) with the “razor focus” on the “Customer”. It’s the culture that keeps the customer at the centre of all banking operations and making sure that systems, functions and technologies are built around the fact that the customer is a “human being” with emotions and not just an account number.

2020 Speakers

Bethany Polentz
VP, Experience Strategist, Customer Insights & Experience Design, Wells Fargo

Andy Netzel, CCXP
VP, Voice of the Client, Client Success Effectiveness|Enterprise Payments, KeyBank

Dwight Flenniken
Chief Marketing Officer, Sunwest Bank

Diane Magers, CCXP
CEO, CXPA (Customer Experience Professional Association)

Craig Schleicher
Head of Innovation, City National Bank

Jay Patel
Ci Director, Sayint, zen3 infosolutions company

Donald Bottelsen
Director Marketing Analytics, Sourcelink

Vishal Srivastava, Ph.D.
Assistant Vice President, Model Validation Analyst, Bank of the West

Brock Dubbels
VP Experience Design and Innovation, Bank of America

Mary Drumond
CMO, Worthix

2020 Sponsors & Partners

KEYNOTE & EXHIBITION SPONSORS:
• Zen3
• Sayint

MEDIA PARTNERS:
• Datafloq
• Cognilytica
• World Finance Informs
• BNT Bitnewstoday
• Fintech Finance
• Smart Insights
• Mobile ID World
• Papercrowd
• FinTech Futures
• CryptoNewsZ