Customer Service & Experience East 2023 | Reuters Events | 6 November 2023 | Marriott Brooklyn Bridge, 333 Adams St, Brooklyn, NY 11201, USA
Venue
Marriott Brooklyn Bridge
Marriott Brooklyn Bridge, 333 Adams St, Brooklyn, NY 11201, USA
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| Event Date |
Tue Nov 7 AST - Wed Nov 8 AST (6 months ago)
In your timezone (EDT): Mon Nov 6 11:00pm - Tue Nov 7 11:00pm |
| Location |
Marriott Brooklyn Bridge
333 Adams St, Brooklyn, NY 11201, USA |
| Region | Americas |
Details
The event brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience. Amidst a landscape of mercurial technological trends and economic turbulence, service & experience leaders must remain focussed on the fundamentals of success; understanding customer needs, exceeding customer expectations, and doubling down on customer centricity. A unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS.
Speakers
2023 Speakers
Shelia Anderson
Chief Information Officer, Aflac
Roger Putnam
Head of US Customer Service, Prudential
Funmi Williamson
Chief Customer Officer, PECO
Chris Silcock
EVP and Chief Commercial Officer, Hilton
Sasha Lucas
SVP, Head of Customer Experience, Verizon
Keith Farley
SVP Individual Benefits, Aflac
Catherine Lynch
SVP, Head of Digital Experience & Human-Centered Design, Citizens Bank
Heather Magaha
SVP Global Treasury Management Service & Implementation, Wells Fargo
Sharon Scanlon
SVP Workplace Solutions Customer Experience, Marketing & Transformation, Lincoln Financial
Wilson Nieves
SVP Customer Experience, Citizen Watch Group
Utibe Bassey
VP Customer Experience, Dominion Energy
Michael Lawder
Chief Experience Officer, ASAPP
Nancy Fratzke
VP Customer Support, US Cellular
Robert Fisk
VP & Head of Digital Strategy, UNUM
Ericka Higgins
VP Commercial Operations, Novo Nordisk
Guilherme Cerqueira
Chief Executive Officer, Worthix
Tamar Cohen
VP Employee Experience, Travelers
Karyn Furstman
VP. GTM Experience Management, Verint
Diane Haluszka
Sr. Director, Customer Service, PVH
Walid Hamza
Director, Country Customer Experience & Field Engagement, Novartis
Anna Csontos
EVP and Chief Market Officer, QSC
Diana Brown
SVP Sales Operations and Customer Experience, XPO
Brindha Sridhar
VP Customer Experience Strategy, MetroPlusHealth
Shannon Yeats
VP Contact Center, Entertainment Partners
Sponsors & Partners
2023 Sponsors
PLATINUM SPONSORS:
• Asapp
• Verint
• Worthix
GOLD SPONSOR:
• Uniphore