Customer Success Festival 2021 | Product-Led Alliance | 10 February 2021 | Virtual Event

Optimize Customer Success to power growth.
• 30+ leading customer success powerhouses.
• 20+ hours’ worth of action-led presentations.
• 2 days.

Thought-provoking content created and delivered by expert speakers.
In 2 jam-packed days you’ll hear about:

✓ Driving revenue & retention with good onboarding
✓ Linking strategy and customer success
✓ Delivering growth with customer success
✓ Managing customer success across multiple geographies
✓ Redesigning customer success through transformative times
✓ Scaling customer success

2021 Speakers

Tanya Strauss
Director, Customer Success Strategy & Operations, ServiceNow

Mike Lemire
Vice President, Customer Success, Toast

Matt O' Boyle
Customer Success Manager, Intercom

Mike Lee
Director, Customer Success, Spreedly

Ankur Patel
Director, Customer Success, Celonis

Rav Dhaliwal
Investor and Venture Partner, Crane Venture Partners

Dominic Constandi
Vice President, Head of Customer Success, ZoomInfo

Kim Beinborn
Head of Customer Success, AMER HT Central, Slack

Mary Poppen
Chief Customer Officer, Glint, LinkedIn

Gemma Davies
Event Director, Future of SaaS

Isabelle Harrison
Director, Customer Success EMEA, Vonage

Jason Noble
Vice President, Global Customer Success, Vinli Inc.

Josh Zamora
Director of Customer Success Advocacy, ServiceNow

Isabel Ruiz
Senior Customer Success Manager, Commercial, Pluralsight

Dan Farley
Vice President, Customer Success, SeenIt

Ayman Husain
Director, Customer Success, Microsoft

Rebecca Nerad
Vice President of Customer Success, E2Open

Swati Chopra
Director of Customer Success, McAfee

Stuti Bhargava
Vice President of Customer Success, Immersive Labs

Christoph Deckert
Head of Customer Growth, Personio

2021 Supporters

• PLA
• CSA
• SEC
• Vitally
• Product Marketing Alliance