Customer Success Festival 2023 - San Francisco | Customer Success Collective | 19 September 2023 | Oakland Marriott City Center, 1001 Broadway, Oakland, CA 94607, USA

We upskill individuals & teams by showcasing strategies & solutions from the very best-in-class.

Join leaders from the world's largest orgs and most innovative startups for 2 days of non-stop relationship building, knowledge sharing & function elevating.

You'll leave with proven actionable insight, a new support network of local peers & mentors, and the full lowdown on the must-have tech stack to make your CS unit truly indispensable.

Why attend?
Inspiring content created and delivered by pioneering customer success champions.

We've even done the heavy lifting for you - get budget signed-off by using our 'convince your boss' template.

Learn:
• Influential CS practitioners are uniting to share their insights, challenges and strategies.
• Unlock the tactics, solutions and strategies you need. Get inspired and make an impact after learning from the very best.

Discover:
• Explore the solutions facilitating business growth in fast-moving markets.
• Find your technology partner, and enhance your tech stack to level up your CS function.

Interact:
• Form genuine connections and create long-lasting relationships.
• Make your next hire, find your mentor, get practical advice. Become part of a community that will support and enhance your work.

2023 Speakers

Heidi Rhodes
Global Head of Customer Success, Meta

Dutta Satadip
Chief Customer Officer, ActiveCampaign

Laura Rey-Herme
VP, Customer Success, Salesforce

David Sakamoto
VP, Customer Success, GitLab

Amy Oilman
VP, Customer Success, RingCentral

Lino Persi
VP, Customer Success, Oracle

Radha Penekelapati
VP, Customer Success, Cruise

Carlos Quezada
VP, Customer Experience Strategy, Automation & Enablement, Hewlett Packard Enterprise

Wouter Hoeberechts
VP, Customer Success, Salesforce

Rovilyn Oblea
Head of Customer Success, J.P. Morgan

Ayman Husain
Director, Customer Success, Microsoft

Roger Mendez
Global Lead, Customer Success Operations & Strategy, Cisco

Swati Chopra
Director, Service Strategy and Engagement, Intel

Briana Dominguez
VP, Customer Success, Trace

Kevin Chiu
COO & Founder, Catalyst

Lauren Locke-Paddon
VP, Customer Success, Vocal Video

Rob Schmeltzer
VP, Customer Success, RiskOptics

Ankita Sharda
Senior Customer Success Leader, Google

Lauren Costella
Chief Customer Officer, Dental Intelligence

Marianna Assis
Latin America Senior Manager, Growth, Meta

Ellison Weeks
Principal Customer Success Manager, Global Accounts, LinkedIn

Harris Clarke
Chief Operating Officer, GUIDEcx

Rupal Nishar
VP, Customer Success, Netomi

Melissa McMillan
VP, Customer Success, Screencastify

Emily Garza
Head of Customer Engagement, Unit21

Lauren Salanitro
Senior Manager, Partner Success, Vanta

Annie Dean
CEO & Co-founder, Recast Success

Hally Darnell
Director, Demand Generation, Vitally

David "B" Fisher
Senior Principal CSM, Slack

Leilani Carbonell
VP, Customer Success, Americas, Nium

Julie Ziegler
Senior Manager, Customer Success, Chorus Innovations

2023 Partners

FESTIVAL PARTNES:
• Guide
• Vitally
• Loud Clear
• Plan Hat
• Zapscale
• Catalyst
• Tabnam

SUPPORTING PARTNERS:
• Acara
• Customer Succes Collective
• Campaign
• The CS Cafe.com

SERIES PARTNERS:
• Gainsight
• Totango
• Guide