Customer Success Festival 2024 - Austin | Customer Success Collective | 14 February 2024 | Austin Marriott South, 4415 S I-35 Frontage Rd, Austin, TX 78744, USA

In this events, you can expect a jam-packed two days filled with networking opportunities and knowledge sharing.

Whether you’ve got a problem concerning onboarding, churn mitigation, or renewals, rest assured, you’ll leave our two-day festival rejuvenated and return to work to apply your findings in brand-new strategies.

Our keynote presentations and panel discussions are spearheaded by the brightest CS leaders from the world’s most recognizable brands, all with a wealth of experience. There’s no better place to recharge your CS batteries and achieve that eureka moment.

Why attend?
Inspiring content created and delivered by pioneering customer success champions.

Learn:
• We unite influential CS practitioners to share their insights, challenges and strategies to increase retention, renewals and more. Through interactive sessions, keynotes and discussions we support you through your business journey with the tactics, methods and strategies you need. Get inspired and make an impact.

Discover:
• Explore the solutions CS thought leaders are using to facilitate business growth in fast-moving markets. Find your technology partner, enhance your tech stack.

Interact:
• Harness the power of in-person events, form genuine connections with CS champions and create valuable relationships. Make your next hire, find your mentor, get practical advice. Become part of the community.

2024 Speakers

Harris Clarke
Chief Operating Officer, GUIDEcx

Jamie Davidson
Co-Founder & CEO, Vitally

Ayman Husain
Director, Customer Success, Microsoft

Jess Osborn
Vice President of Global Customer Success Management, Gocardless

Rob Zambito
Customer Success Consultant, Success Scaled

Chris Dishman
Vice President - Global Customer Success, Totango

Trip Gotelli
Sr. Customer Success Manager, Adobe

Becky Banasik
EX - SVP Client Success, TimelyMD

Doug Norton
Head of Scaled Customer Success, Bill

Jillian Bierman
Director, Customer Success, LogicMonitor

James Williams
Senior Manager, Customer Success, Torch

Matthew Primero
Director, Customer Success, MuleSoft

Melissa Lipscomb
VP of Customer Success, Instabase

Taylor Hodges
Global Head of Customer Success – Corrigo, JLL Technologies

David Gunn
Vice President of Customer Success, LinearB

Michelle Fernandez
Customer Success Director, Beyond BookSmart

Millie Rana
VP Customer Success, PiSquare.io

Lane Holt
Director, CX and Scale Programs, Gainsight

Emily Garza
Head of Customer Engagement, Unit21

2024 Partners

FESTIVAL PARTNERS:
• Gain Sight
• Vitally
• Guide
• Totango

COMMUNITY PARTNERS:
• Acara
• Customer Success Collective
• The Futurum Group