Customer Success Festival 2024 - New York | The Alliance | 12 March 2024 | TBA, New York

Whether you’re tackling onboarding, churn mitigation, or renewals, rest assured, you’ll leave our two-day festival rejuvenated and ready to return to work to apply your findings and updated strategies.

Our keynote presentations and panel discussions are spearheaded by the brightest CS leaders from the world’s most recognizable brands, all with a wealth of experience. Join your CS peers at the festival to help you fight churn and deliver expert customer experiences.

Who's attending?
Join attendees from the world’s largest companies and most exciting startups.

Why attend?
Inspiring content created and delivered by pioneering customer success champions.

Learn:
• We unite influential CS practitioners to share their insights to increase help you increase retention, renewals and more. Through keynotes, panels and networking we will support you on your business journey and inspire you to make an impact.

Discover:
• Explore the solutions CS thought leaders are using to facilitate business growth in fast-moving markets. Find your technology partner, enhance your tech stack.

Interact:
• Harness the power of in-person events, form genuine connections with CS champions and create valuable relationships. Make your next hire, find your mentor, get practical advice. Become part of the community.

2023 Past Speakers

Melissa Hatter
Customer Success Lead for the Americas, Stripe

Santosh Kumar Sahoo
Regional Vice President Customer Success, MuleSoft

Christopher Kocher
Regional Head of Customer Success, Financial Times

Adham Gaama
Global Customer Success Account Manager, Microsoft

Fausto Briosa
Principal Customer Success Manager, Hubspot

Corinne Goldberg
Customer Success Team Lead, Google

Jeff Justice
Sr. Executive Director, Enterprise Customer Success, Box

Larry Raines
Head of Customer Success Management, JLL Technologies

Nadia Carta
Head of Industry, Google

Christina Parra
Senior Manager, Head of Core Segment Customer Success, LinkedIn

Matthew Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts, Indeed

Rebecca Shirazi
Senior Manager, Customer Success - Enterprise Accounts, Salsify

2024 Partners

FESTIVAL PARTNERS:
• Gain Sight
• Vitally
• Guide
• Totango

COMMUNITY PARTNERS:
• Acara
• Customer Success Collective
• The Futurum Group