CX 4th Annual Customer Experience China Summit 2019 | Events 4 Sure | 18 November 2019 | Sofitel Shanghai Hyland, 505 Nanjing E Rd, Nan Jing Lu, Huangpu Qu, China, 200001
Venue
Sofitel Shanghai Hyland
Sofitel Shanghai Hyland, 505 Nanjing E Rd, Nan Jing Lu, Huangpu Qu, China, 200001
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| Event Date |
Tue Nov 19 CST - Wed Nov 20 CST (about 5 years ago)
In your timezone (EST): Mon Nov 18 7:00pm - Wed Nov 20 4:00am |
| Location |
Sofitel Shanghai Hyland
505 Nanjing E Rd, Nan Jing Lu, Huangpu Qu, China, 200001 |
| Region | APAC |
Details
Returning for a 4th year, the annual Customer Experience (CX) Management China Summit is the only event in China focusing on how organisations can design, implement and deliver best-in-class CX strategies to engage next-generation consumers and unlock business value.
Join senior leaders across industries in China this November and find out how you can embed and operationalise CX as a strategic business tool in your organisation.
The China Customer Experience (CX) Summit was established in 2016. The thought-winning event, created by many customer experience managers, is the only event in China that focuses on how organizations design, implement and deliver first-class CX strategies and unlock business value. The Summit is dedicated to bringing together and sharing the business intelligence of the Internet+ era, continuing to explore the business spirit and deliver mainstream business values. In the past three sessions, senior executives from Huawei, Hewlett-Packard, DJI Innovation, OPPO, Roche Pharmaceuticals, Hilton, Alibaba, Taikang Life Insurance, Ping An Group, and HSBC have attended the event.
Speakers
2019 Speakers
Eddie Cai
Senior Director of CRM and Business Development, GAP
Ken Chan
Head of Digital & MCE Services – Asia Pacific, Sanofi
Shaun Ching
Director, Customer Experience, Retail, Online Banking Centre, Bank of Communications
Ryan Fan
Chief Executive Officer, Socialone
William Feng
Former Head Customer Experience Strategy, DiDiChuxing
Jacky He
AI & Automation Lead, Mars Global Service
Candice Jiang
Head of Customer Experience, Home Appliances, JD.com
Samuel Chen
Branding & Marketing Director, Wanda Financial Group
Ryan Kim
Group Chief Digital Officer, FWD
Elyse Li
Head of Customer Happiness Greater China, AirAsia
Daili Liao
Chairman, Shenzhen Call Centre Industry Association
Nora Lin
Head of Customer Care in Greater China Area, Maersk China Limited
Kaiya Liu
Chief Consumer Journey Officer, BSH China
Chao Lv
Selina Miao
Head of China, Asia Miles
Alfonso Navarro Sanz
Head of Marketing, AXA Global Direct
Shawn Wang
Head of Data Labs, Top 10 Global Airlines
Anna Wang
Head Customer Relations Center, Nestlé Nespresso SA
Wendy Wang
Head of Market Operations, Greater China, Nokia
Andrew Wei
General Manager – Tele Customer Service Centre, Sinosafe General Insurance Co.,Ltd
Will Yan
Director of Quality & Customer Experience, Citibank China
Dr. Yuhui Yao
Group Head of Data, FWD Group
Vivian Yeh
VP - Marketing, Accor China
Adeline Yong
Head of Loyalty Customer Experience DGM, Dalian Wanda Group
May Zhang
Chief Customer Officer, Metlife
Kailvit Zhou
Head of Customer Service - Overseas Reservation, Ctrip
Jean Zhou
Customer Experience Director, Michelin
Clement Yip
Partner, PwC Experience Centre & Digital Services Leader - Hong Kong & China, PwC
Sponsors & Partners
2019 Sponsors
• beBit
• PwC