CX Asia Week 2020 | IQPC | 20 September 2020 | Virtual Event

Discover Inspiring Leadership
With an international renowned Big Ideas speaker and over 80% new speakers from CX Leaders across Asia and beyond this truly is the place to find out what’s cutting-edge within the CX space.

Forge New Connections
With over 350 attendees from local and multi-national blue chip companies our drinks receptions, awards night, focused discussion groups and café zones in the networking hall are the perfect place for you to connect with colleagues old and new.

Tailored Advice Just for You:
There are 8 focused streams, multiple small group or one-to-one sessions plus the all new consultation zones sprinkled throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package.

Celebrate Success!
There's a lot to be proud of and the CX Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers.

Grow Your Business
CX Asia showcases some the most cutting edge technology and service providers in the CX community. With live demonstrations and interactive exhibits it is THE place to view and select potential tech investments.

Benchmark Success
Online benchmarking sessions, live polling, crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and QR Code facilitated networking all focused on giving our customer a voice at the event. Engage, share and empower yourself at this truly interactive event.

2020 Speakers

ADVISORY BOARD:

Dex Tan
Vice President, Customer Experience Design - Product & Strategy, NETS

Jean Leong
Head of Marketing, Goodrich Global

Lennard Kwek
Head of Marketing – Greater China & Asia Pacific, Bridgestone

Alp Altun
Chief Transformation Officer, Asia Pacific, Allianz

Caren Cheng
Head of Customer & Fulfillment, DiGi Telecommunications

Aaron Jake Dela Paz
Vice President - Customer Experience, ALLCARD

Anila Fredericks
Head of Customer Service Operations, Telstra Global

SPEAKERS:

Manisha Seewal
Group Chief Marketing Officer, Carro

Huntley Bakich
Senior Vice President, CSG Experiences Practice

Nithi Kumar
Regional Head, Customer Experience, Kantar

Louis Tan
General Manager, Customer Operations - Asia Pacific & Middle East, Shell

Lennard Kwek
Head of Marketing – Greater China & Asia Pacific, Bridgestone

Caren Cheng
Head of Customer & Fulfillment, DiGi Telecommunications

Rudy Dalimunthe
Vice President, Customer Excellence, Tokopedia

Edison Sipahutar
Executive Vice President, Marketing & Customer Relations, PT PLN (Persero)

Pascal Gerard Daniel
Chief Operating Officer, Customer Experience & Quality, Nokia

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Michelle Fernandez-Castillo
Digital Experience & GTM Director, Globe Telecom

Mike Eksteen
Vice President, Digital – Asia Pacific, Chubb

Raynu Niyomdechar
Group Vice President, Customer Experience, FWD Group

Jarod Ong
Head of Operations, Singapore Exchange

Olga Quiros
Director, Customer Operations – Asia Pacific, Expedia Group

Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales - Group Digital Banking, Standard Chartered

Kavan Sito
Regional Head of Customer Operations & Trust, Shopee

Gina Lim
Head of Customer Experience, AIG Asia Pacific Insurance

Brendan Leece
Head of Customer Experience, E.ON

Akshay Trivedi
Regional Director, Office of Marketing Value - Digital, Media & Content Excellence Asia Pacific, Johnson & Johnson

Chris Lipman
Head, Customer Service & Experience, Starhub

Mark Webster
Vice President Operations, PayPal

Tony Roberts
Director of Continuous Improvement & Change, LEGO Group

Paul Spierings
Manager, Digital and Mobile Development, Singapore Airlines

Min Cheng
Head of Strategy & Customer Experience Design, Manulife

Adeline Tiah
Head of Marketing & Partnerships, SC Ventures

Mark Mistal
Chief Information Officer, Inspiro

Vicky Katsabaris
Head of CX Strategy and Solutions, Asia Pacific and Japan, Qualtrics

Catherine Ballantyne
Regional Vice President APJ, Solutions Consulting, Tealium

Alex Spinelli
Chief Technology Officer, Liveperson

André Grandt
Customer Experience Lead & Transformation Officer, Roche

Vinod Chandramouli
Head of ASEAN Business, Freshworks

Tan Sheng Jie
Asia (MCM) Head of Marketing, Distribution Analytics & Technology, Liberty Mutual Insurance

Tom Blackman
Director of Sales, Asia, Zendesk

Kristine Chin
Vice President, Global Customer Experience, Twilio

Caroline Gazeley
Customer Journey Senior Manager, Singapore Airlines

Harpreet Ghai
Consumer Relations Director – Asia, Middle East & Africa, GlaxoSmithKline (GSK)

Michael Kropidlowski
Senior Director, Product Marketing, Aspect

Rudy Dalimunthe
Vice President, Customer Excellence, Tokopedia

Subramanya Chandrashekar
Chief Technology Officer, HGS

Michael Dela Cruz
Head of Strategy & Insights, Starhub

Wilson Nieves
Vice President, Global Customer Experience Services, PTW

Chatrudee Ngamvalairatt
EVP, Customer Experience Management, Bank of Ayudhya

Dex Tan
Vice President, Customer Experience Design - Product & Strategy, NETS

Alp Altun
Chief Transformation Officer, Asia Pacific, Allianz

Anila Fredericks
Head of Customer Service Operations, Telstra Global

Magz Magbanua
First Vice President, Head of Operations and Shared Services, Union Bank of the Philippines

Clement Teo
Regional Head for Customer Happiness, Circles.Life

Aly Antonio
Senior Vice President, Inspiro

Vince Kasten
Regional Operations - Robotics and AI, Prudential Corporation Asia

2020 Sponsors

• ACTIVE-OPS Manage Differently
• ASPECT
• csg
• freshworks
• infobip
• inspiro
• KANTAR
• LIVEPERSON
• Medallia
• PTW
• qualtrics
• TEALIUM
• twilio
• zendesk