Venue
TBA

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Event Date Mon Nov 22 +08 - Thu Nov 25 +08 (in 4 months)
In your timezone (EDT): Sun Nov 21 7:00pm - Thu Nov 25 4:00am
Location TBA
Region APAC
Details

CUSTOMER EXPERIENCE: ADAPTING AND TRANSFORMING TO THE NEW NORMAL POST-PANDEMIC
As we enter the next phase of the pandemic and restrictions ease, people and businesses are looking for ways to return to a new normal. The Customer Experience (CX) and customer journeys have evolved, and the demand for consistent, quality, seamless, empathetic CX is even higher than before. How have your CX strategy changed following the pandemic? How can you blend technology-empowered CX with the human touch?

CX Asia Week 2021 – Hybrid Edition returns to Singapore in 2021, and will continue to be the focal point for CX leaders in Asia. This must-attend event will allow CX leaders to re-imagine customer experience excellence and explore how CX leaders can deliver quality customer experiences with a human touch through the integration of technology solutions, social media implementations and omni-channels to remain relevant and competitive.

Speakers

2021 Speakers

Alp Altun
Regional Chief Transformation Officer, Asia-Pacific, Allianz

Rachel Beeton
Senior Director of Customer Experience Audible Australia and Audible Japan

Soo Huat Chew
Regional Head of CX - IBG, DBS

Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan, Nokia

Avis Easteal
Regional Head – Consumer, Luxasia

Ivy Esquero
Director, Head of Enterprise & Loyalty Marketing, APAC, Hilton

Anila Fredericks
Head of Customer Service Operations, Telstra Global

Vishwash Gaur
Head of Customer & Digital Experience, FWD Insurance

Darren How
Head of Customer Communications and Experience, Singapore Pools

Sylwia Kulesza
Global Senior Executive Director, Head of Digital Engagement & Cross-Channel Sales; AI & Omnichannel Banking Tribe Lead, Standard Chartered Bank

Sarah Mathews
Global Head of Destination Marketing, APAC, TripAdvisor

Bhavik Shah
Head – Loyalty & CRM, Metro Brands Limited

Khurram Shahzad
Global Head of GBS Transformation and Business Relationship Management, ‎British American Tobacco

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Nikki Taylor
Director Marketing Growth Strategy Asia Pacific, UPS

Janet Young
Managing Director Head Group Channels and Digitalisation, United Overseas Bank Ltd

Sponsors & Partners

2021 Sponsors

• Webex
• Content Guru
• Zoho Desk