CX Asia Week 2023 | IQPC Asia | 19 November 2023 | Sands Expo & Convention Centre, 10 Bayfront Ave, SG 018956

The first challenge is for leaders is to navigate this economic uncertainty by maximising resources and producing tangible outcomes. On top of this, businesses must continue to provide hyper-personalised experiences to individual customers based on their needs and preferences. The event is bringing the region’s leaders together to deliver a bigger impact by championing customer intelligence, fostering customer loyalty and optimising CX strategies to do more with less.

Why you should attend:
• The Power of Customer Experience: Driving Greater Impact on the Business
• Leveraging Customer Intelligence for Hyper-Personalisation
• Re-Evaluating your Tech-Stack to Increase Utilisation of Digital CX
• Expanding Beyond Physical Experience to a Metaverse Experience
• Championing Customer Loyalty to Navigate Economic Uncertainties
• Discussing Generative AI and its Role in Customer Experience

2023 Speakers

ADVISORY BOARD MEMBERS:

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Louis Tan
General Manager, Customer Operations, Shell

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Ryan Mascarenhas
Group Chief Customer & Operations Officer, bolttech

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Neelesh Shanbhag
CIO & VP of Business Technology, Janssen APAC

Alp Altun
Head of Transformation Programme, Prudential

Roel Van Criekinge
Head of CX Business Planning & Performance Steering, IKEA SEA & Latin America

Neo Su Yin
Chief Executive Officer, Singapore Post Ltd

Michelle Liew
Head, Group Customer Experience, RHB Group

SPEAKERS:

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Jarod Ong
Executive Director, UOB Kay Hian

Ryan Mascarenhas
Group Chief Customer & Operations Officer, bolttech

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Alex Hartnoll
Head of Business Transformation and Sustainability, X-Press Feeders

Alvin Neo
Chief Customer and Marketing Officer, NTUC Enterprise

Bruce Wagner
Head of Customer Experience, The Reserve SG

Cheong Wei Quan
Regional Director of Marketing and Brands, SEA, Millennium Hotels and Resort

Chirag Sukhadia
Chief Enterprise Data Analytics Officer, Indosat Ooredoo Hutchison

Chris Ng Enhan
Director of Customer Success, ST Engineering

Sarindar Frost
Head of Customer Experience, AP Moller Maersk

Roel Van Criekinge
Head of Customer Experience & Business Performance, SEA & Mexico, IKEA

Luke Cream
APAC Digital Operations Leader, 3M Singapore

Grace Tang
Vice President Global Customer Advocacy, Razer

Tom Blackman
Head of Global Accounts Asia Pacific and Japan, Zendesk

Martin Taylor
Deputy CEO and Co-Founder, Content Guru

2023 Sponsors

• Content Guru
• Zendesk