CX Asia Week 2024 | IQPC | 18 November 2024 | Suntec Singapore Convention & Exhibition Centre, 1 Raffles Blvd, Singapore 039593

Join over 60 industry leaders for a week of immersive learning. Sharpen your strategies with in-depth case studies, interactive discussions, and workshops exploring cutting-edge trends like Micro-Segmentation, Seamless Personalisation, Data-Driven CX Strategies, Generative AI, and Employee Experience.

Go beyond theory: Witness CX in action with exclusive visits to Changi Experience Studio and NCS Office. Celebrate industry excellence with your peers at the prestigious CX Asia Excellence Awards Ceremony.

Unlock the power of data and master personalisation for the dynamic Asian market at the expanded Digital Marketing Asia on-floor theatre.

2024 Speakers

CHAIRS:

Dominique Rose Van-Winther
Chief AI Evangelist, Chief Executive Officer, Final Upgrade AI

Katja Forbes
Head of Client Experience, Standard Chartered Bank

SPEAKERS:

Teeraphol Ambhai
Head of Search Experience - Martech, Bumrungrad International Hospital

Dhiren Amin
Chief Customer Officer, NTUC Income

Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation, Menarini Asia-Pacific

Ricky Chau
Chief Strategy & Customer Officer, CBC Tech

Leong Chee Sung
Vice President of Customer Service, YTL Communications

Luzanne Chong
Head of Customer Experience, Prudential Assurance

Daniel Chua
Associate Director, Customer Insights, Singtel

Kirk Chua
Associate General Manager, Airport Operations Services, Changi Airport Group

Rudy Dalimunthe
Sr. Vice President, Operations, Tokopedia

Pascal Gerard Daniel
Head of Customer Success, APAC & Japan, Nokia

Anila Frederiks
Head of Customer Service Operations, Telstra

Milind Gaharwar
Product Owner Data Science, Mercedes Benz

Anjali Kalia
Assistant Vice President – Digital Excellence, IHH Healthcare

Gerard Koh
VP, Special Projects, Singtel

Clarie Kwa
SVP, Regional Bancassurance Strategy and Transformation, DBS Bank

Irene Lim
AVP Customer Relations, The Ascott Limited

Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Singapore Tourism Board

Vivian Miao
Organizational Development Director - Global Customer Support Center, Trip.com

Patricia Mulles
Director & Global Head of Partnerships, She Loves Data

Priya Naidu
Customer Experience Lead, LeapFrog Investments

Eleanor O'Dwyer-Duggan
Head of Customer Experience & Research Strategy SEA & India, Qualtrics

Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General

Sri Safitri
Head of Education Ecosystem, Telkom Indonesia

Vidya Sagar
General Manager, Operations, Phulay Bay, a Ritz-Carlton Reserve

Yash Sheth
Head of Customer Lifecycle Strategy – GoFood, Gojek

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC, JLL

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Dr. Kartina Sury
Asia Regional Leadership Council, CXPA

Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division, Inland Revenue Authority of Singapore (IRAS)

Su Ling Tan
Head of Customer Experience, EMTR

Martin Taylor
Deputy CEO, Content Guru

Amit Thard
Director of Omnichannel Strategy, GE Healthcare

Esther Wong
Service Design Lead, Quality Service Management, Changi Airport Group

Alif Yahya
Assistant Vice President - Cyber Threat Intelligence, Citi

Joy Yuen
Senior Product Analyst, Growth, Analytics & Experimentation, Zalora

2024 Sponsors

GOLD SPONSOR:
• SAP Asia

BRONZE SPONSOR:
• DevRev