CX BFSI Exchange UK 2023 | IQPC | 20 February 2023 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

The CX Exchange for Banking, Financial Services and Insurance is back! At a time when the country is going through a cost-of-living crisis and the industry is preparing for Consumer Duty to come into force, it is no doubt an important time for ensuring that CX strategy is evolving in line with updated regulations and changing consumer needs.

At the 2023 edition of the Exchange, join CX leaders from across the industry to discuss, share insights, and benchmark a new era of customer excellence. From promoting financial wellness, to meeting the customer where they want to be met, to securing customer loyalty at a time when brand loyalty is arguably non-existent, don’t miss this annual networking platform that will bring you the tools, connections and inspiration needed for becoming a game-changer within your organisation! Will 2023 be the year of the customer?

2023 Speakers

CHAIRPERSON:

Lance Gruner
Executive Vice President, Global Customer Care, MasterCard

SPEAKERS:

Esme Pitassi
Chief Product Owner, Nationwide Building Society

Maria Shevchenko CAIA, FIA
COO – Trading & Banking Solutions, London Stock Exchange Group

Vinay Kaura CFA
Executive Director - Global Head of Asset Management Digital Engineering, Goldman Sachs

Felipe Peñacoba Martinez
CIO & Mgmt Board member - Revolut Bank (EU), Revolut

Catherine Rutter
Director Group Customer Inclusion, Lloyds Banking Group

Duarte Garrido
Global Head of Social Media and Cross-Channel Activation, Standard Chartered Bank

Harris Mygdalis
Group Chief Digital Officer, Eurobank

Elizabeth Ajala
Head of Quality Assurance, Monzo

Sam Roberts
Vice President, Client Experience Strategy, J.P. Morgan

Nick Charteris
MD, UK, Crypto.com

John White
Director Customer Experience, Domestic & General

Natalie Fuller
Head of Customer Experience and Communication, Cashplus

Neil Dodd
Product Director, Cuvva

Ange Johnson de Wet
Cloud Enabled Business Transformation - Head of Function, Lloyds Banking Group

Natalie Ledward
Head of Vulnerability, Access & Inclusion, Monzo Bank

George Guthrie
Head of Operational Excellence, Revolut

Ian Goulding
Head of Customer Insight, NatWest Group

Emma Duguid
Customer Insight Lead, NatWest

Chad Wilson
Head of Client Journey | Product & Design | Wholesale Payments, J.P. Morgan

Tanvi Gupta
Director, Head of Customer Engagement, Head of Premier Banking, Barclays

Yawar Choudhry
Head of Client Services Proposition, Legal & General

Henriette Jehnert
Executive Director and Head of Multichannel Contact Center Services, UBS

Cedrine Streit
Design Strategy Lead, Visa

Surash Patel
VP EMEA, Telesign

Sanjeev Kumar
VP for EMEA, boost.ai

Marina Toskar
Financial Services Enterprise Executive, Twilio

Sarah Emilia Epperlein
Customer Success Manager, Momentive

2023 Sponsors and Partners

SPONSORS:
• Twilio
• GetFeedback
• Medallia
• Telesign
• Boost.ai
• Liferay
• Outsource Fiji
• Retro Rabbit
• Capita
• eGain
• Nuance
• Tata Communications
• Maintel
• Kore.ai
• Fullstory
• Atos
• Davies Group
• Kaleyra
• Quantum Metric
• NICE
• Leaptree
• Abaka
• TransPerfect

MEDIA PARTNERS:
• Crypto News Z
• CRMXChange
• AI Time Journal
• Financial IT