CX BFSI UK Exchange 2024 | CX Network | 4 March 2024 |
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date | Mon Mar 4 EST - Tue Mar 5 EST (9 months ago) |
| Region | Americas |
Details
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Speakers
2023 Speakers
Lance Gruner
Executive Vice President, Global Customer Care, MasterCard
Esme Pitassi
Chief Product Owner, Nationwide Building Society
Maria Shevchenko CAIA, FIA
COO – Trading & Banking Solutions, London Stock Exchange Group
Vinay Kaura CFA
Executive Director - Global Head of Asset Management Digital Engineering , Goldman Sachs
Maria Shevchenko CAIA, FIA
COO – Trading & Banking Solutions , London Stock Exchange Group
Felipe Peñacoba Martinez
CIO & Mgmt Board member - Revolut Bank (EU) , Revolut
Catherine Rutter
Director Group Customer Inclusion , Lloyds Banking Group
Duarte Garrido
Global Head of Social Media and Cross-Channel Activation, Standard Chartered Bank
Harris Mygdalis
Group Chief Digital Officer, Eurobank
Elizabeth Ajala
Head of Quality Assurance , Monzo
Sam Roberts
Vice President, Client Experience Strategy , J.P. Morgan
Nick Charteris
MD, UK, Crypto.com
John White
Director Customer Experience , Domestic & General
Natalie Fuller
Head of Customer Experience and Communication, Cashplus
Neil Dodd
Product Director , Cuvva
Ange Johnson de Wet
Cloud Enabled Business Transformation - Head of Function , Lloyds Banking Group
Natalie Ledward
Head of Vulnerability, Access & Inclusion , Monzo Bank
George Guthrie
Head of Operational Excellence, Revolut
Ian Goulding
Head of Customer Insight , NatWest Group
Emma Duguid
Customer Insight Lead, NatWest
Chad Wilson
Head of Client Journey | Product & Design | Wholesale Payments, J.P. Morgan
Tanvi Gupta
Director, Head of Customer Engagement, Head of Premier Banking , Barclays
Yawar Choudhry
Head of Client Services Proposition , Legal & General
Henriette Jehnert
Executive Director and Head of Multichannel Contact Center Services, UBS
Cedrine Streit
Design Strategy Lead , Visa
Surash Patel
VP EMEA , Telesign
Sanjeev Kumar
VP for EMEA , boost.ai
Marina Toskar
Financial Services Enterprise Executive, Twilio
Sarah Emilia Epperlein
Customer Success Manager, Momentive
Sponsors & Partners
2023 Sponsors
TITLE SPONSORS:
• Twilio
• GetFeedback
• Medallia
• Telesign
• Boost.ai
• Liferay
• Outsource Fiji
• Retro Rabbit
• Capita
• eGain
• Nuance
• Tata Communications
• Maintel
• Kore.ai
• Fullstory
• Atos
• Davies Group
• Kaleyra
• Quantum Metric
• Nice
• Leaptree
• Abaka
• TransPerfect