CX BFSI USA Exchange 2023 | CX Network | 17 May 2023 | Hyatt Regency Aurora-Denver Conference Center, 13200 E 14th Pl, Aurora, CO 80011, United States

In the face of the looming recession and the aftermath of the pandemic, are you the CX leader leading the march towards placing customers at the heart of the organization and guaranteeing value across your business from board room to contact center?

Don’t miss this annual Exchange, where we seek to define a new era of Customer Excellence and explore how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in May.

2023 Speakers

Jonas ng
Chief Operating Officer, Laurel Bank

Sapana Nanuwa
Chief Marketing Officer, Galway Holdings

Cecilia Tamez
Chief Strategy Officer, Euronet

Natasha Franzen
Global Head of Virtual Shopping, Klarna

Irina Long
SVP, Customer Experience Research & Analytics, Citizens Banks

Camilla Morais
SVP of Operations , Brex

Nichole Lecher
VP of Client Journeys, Northwestern Mutual

Vivian Husband
VP of Customer Experience, Blue Shield of California

Anju Gupta
Vice President, Data Science and Analytics, Northwestern Mutual

Ben Easaw
Managing Director, Digital Experience Design, Cetera Fiancial Group

David Neves
VP of Digital Marketing, Prudential Financials

Sean Albertson
Director of Client Experience Measurement & Analytics, Charles Schwab & Co., Inc.

Tiffany Raymond
Head of Global Customer Advocacy, PayPal

Matthew Lehman
Industry Principal, RingCentral

Parin Kothari
AVP, Digital Transformation, Manulife

2023 Sponsors

• yellow.ai
• CONCENTRIX
• Observe.AI
• Glance
• SMART Communications
• NICE
• RingCentral
• ALida
• Incode
• Glia
• Relay
• Worthix
• VXI
• Gold Mountain
• Prosodica
• syniverse