CX DC Forum 2018 | Forrester Research | 31 May 2018 | National Press Club, 529 14th St NW, Washington, DC 20045, USA

Customer-centric government agencies are eagerly embracing new digital technologies as key elements of their strategies. And new tech such as bots, AI, even blockchain, can help. But, to be successful, agencies must also think bigger and dig deeper by transforming not just our tech, but also our organizations, customer experiences, and security/privacy practices.

To guide these efforts, Cx Dc 2018 will feature a host of customer-centric government leaders and top Forrester experts. They’ll provide thought leadership and actionable advice for government executives who are excited by the power of digital Cx to transform their agencies' performance, but also want to deploy that technology based on thorough understanding of their customers' needs and abilities in other words, from the outside in.

Who Attends?

This Forum is relevant to government professionals and others who are responsible for the improvement, design, and delivery of Cx. If you are responsible for or are working on some of the following, you should attend:
• Customer Experience Strategies
• Customer Experience Management
• Customer Experience Measurement and Analysis
• Customer Understanding
• Customer Journey Mapping and Analytics
• Cx and Brand
• Customer Data Insights & Analytics
• Design Thinking
• User Experience Design
• Data Security, Privacy & Trust
• Digital Experience

2018 Speakers

Rick Parrish
Principal Analyst, Forrester

Ashley Goode
Solution Principal, Medallia

Drew Howell
Principal & Co-Founder, Public Sector, Medallia

TJ Keitt
Senior Analyst, Forrester

Margaret Rodriguez
Analyst, Cx Index, Forrester

Maxie Schmidt
Principal Analyst, Forrester

Samuel Stern
Principal Analyst, Forrester

Zac Trojak
Principal & Co-Founder, Public Sector, Medallia

Erik Augustson
Behavioral Scientist and Health Science Administrator, National Cancer Institute

Lee Becker
Chief of Staff, Veterans Experience Office, Department of Veterans Affairs

Martha Bennett
Principal Analyst, Forrester

Gina Bhawalkar
Principal Analyst Serving Customer Experience Professionals, Forrester

Bobby Cameron
Vice President, Principal Analyst Serving Cio Professionals, Forrester

Karima Holmes
Director, Office of Unified Communications

Brian Hopkins
Principal Analyst Enterprise Architecture Professionals, Forrester

Eric Keller
Senior Research Manager, Partnership for Public Service

Rj Krawiec
Principal, Deloitte

Mariela Melero
Associate Director for Customer Service and Public Engagement, Uscis

Joel Minton
Executive Director, login.gov

Barbara Morton
Deputy Chief, Veterans Experience Office, Department of Veterans Affairs

Bernetta Reese
Digital Manager, Office of Communications, U.S. Department of Agriculture

Anahita Reilly
Chief Customer Officer, U.S. General Services Administration

Chris Rottler
Head of Digital Analytics, Peace Corps

Nathan Sanfilippo
Mpa, White House Leadership Development Fellow, Office of Management and Budgets

Heidi Shey
Senior Analyst, Forrester

Ryan Sibley
Content Designer, 18F

Jim Stroiney
Acting Deputy Chief Information Officer, Federal Aviation Agency

Michael Torres
Director of Product, 18F

John P. Wagner
Deputy Executive Assistant Commissioner, Office of Field Operations, Customs and Border Protection

Sylvie Williams
User eXperience Group Team Lead, Social Security Administration

2018 Sponsors

PREMIER:
• Deloitte

GOLD:
• Medallia

VISIBILITY:
• Spotlight
• Springcm
• Teleperformance
• Verint