CX EMEA 2022 | Forrester Research | 21 June 2022 | InterContinental London - the O2, an IHG Hotel, 1 Waterview Dr, London SE10 0TW, UK

Customer experience is a crucial component to any business looking to set themselves apart from their competition. The last 24 months have set a new, heightened standards for which brands a customer interacts with and how they choose to interact with that brand. CX, Marketing and Digital leaders who come out on top will be the ones who are truly leading with customer obsession and have an acute focus on inspiring and maintaining the loyalty of their customers.

CX EMEA is the must-attend conference that will bring together CX, Marketing and Digital leaders to continue their path to customer obsession as they transform the customer journey and drive business growth.

Join Forrester experts, sponsors, industry leaders and your peers as we dive into the key strategic opportunities specific to European, Middle Eastern and African regional and global business headquartered in EMEA to help your organizations grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities and inspire you with big ideas delivered by our keynotes. Register today!

WHO SHOULD ATTEND
Buyers and sellers are more demanding than ever. Anticipate your customers’ needs while strengthening your brand and growing your business with our help. Whether you are the Global head of CX, the CMO or a top-performing individual contributor, CX EMEA will boost your knowledge and confidence thus furthering your organization’s intelligent growth goals.

2022 Speakers

Michela Cocco
Global CX & Innovation Manager, Nestlé Nespresso

Stacy Brooks
Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics

Audrey Campbell
Global Head of Diversity and Inclusion, London Stock Exchange (LSE)

Victoria Gibson
Omni Channel Design Lead, BT

Marcello Ciozzani
Global Customer Experience Senior Manager, Chiesi Farmaceutici

Guy Flament
Former CEO, Yves Rocher

Martin Gill
VP, Research Director, Forrester

Sharyn Leaver
Chief Research Officer, Forrester

Joana de Quintanilha
VP, Principal Analyst, Forrester

Maxie Schmidt-Subramanian
VP, Principal Analyst, Forrester

Enza Iannopollo
Principal Analyst, Forrester

Jacob Morgan
Principal Analyst, Forrester

Oliwia Berdak
VP, Research Director, Forrester

Michelle Beeson
Analyst, Forrester

Ryan Skinner
Principal Analyst, Forrester

Karine Cardona-Smits
Senior Analyst, Customer Experience, Forrester

Thomas Husson
VP, Principal Analyst, Forrester

Aurelie L'Hostis
Principal Analyst, Forrester

Rusty Warner
VP, Principal Analyst, Forrester

Chiara De Gasperin
Analyst, Forrester

Dan Bieler
Principal Analyst, Forrester

Shar VanBoskirk
VP, Principal Analyst, Forrester

Ash Mukherjee
Solution Partner, Forrester

Martha Bennett
VP, Principal Analyst, Forrester

Paul Miller
Principal Analyst, Forrester

Su Doyle
CX Exec Partner & Sr Analyst, Forrester

Richard Sheahan
Principal Consultant, Forrester

Judy Weader
Senior Analyst, Forrester

Kerstin Wehmeyer
Researcher, Forrester

Jenna Wohead
Director, Certification, Forrester

Alex Stein
Senior Consultant, Forrester

Ashley Taylor
Delivery Manager, Custom Programs, Forrester

Mary Beth Kemp
Senior Consultant, Forrester

2022 Sponsors

PREMIER:
• Acoustic
• Reputation.com

PLATINUM:
• Forsta
• Informatica

GOLD:
• Alida
• Glassbox
• Infobip
• Five9
• InMoment
• Khoros
• Medallia
• Momentive
• Qualtrics
• Kore.ai
• ServiceNow
• SAP
• Verint Systems
• Zoho

BRONZE SPONSORS:
• Evam
• Redpoint Global