CX EMEA 2023 | Forrester Research, Inc. | 9 May 2023 | InterContinental London - the O2, an IHG Hotel, 1 Waterview Dr, London SE10 0TW, UK
Venue
InterContinental London - the O2, an IHG Hotel
InterContinental London - the O2, an IHG Hotel, 1 Waterview Dr, London SE10 0TW, UK
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| Event Date |
Wed May 10 BST - Thu May 11 BST (over 1 year ago)
In your timezone (EST): Tue May 9 7:00pm - Wed May 10 7:00pm |
| Location |
InterContinental London - the O2, an IHG Hotel
1 Waterview Dr, London SE10 0TW, UK |
| Region | EMEA |
Details
Join us for the single most important Customer Experience gathering of the year. We will dive into the newest strategic opportunities needed to understand, embrace and ensure that CX is driving organizational success and growth. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Speakers
2023 Speakers
Gregoire Charpe
Director - Customer Experience & Innovation, Majid AI Futtaim
Charles Awad
Chief Customer Officer, Majid AI Futtaim
Philip Bonhard
Head of Customer Experience - Fraud & Security, Lloyds Banking Group
Gail Russell
Global Head of Customer Experience, HSBC
Yana Andriyasova
Customer Experience, Senior Director, SAP
Judith van Herwaarden
Head of Customer Experience, DS Smith
Susan McNulty
CX Consultant, Transforming Customer Experience
George Cairns
Personalisation Lab Product Owner , Lloyds Banking Group
Martin Gill
VP, Research Director, Forrester
Joana de Quintanilha
VP, Principal Analyst, Forrester
Aurelie L'Hostis
Principal Analyst, Forrester
Maxie Schmidt
VP, Principal Analyst, Forrester
Rusty Warner
VP, Principal Analyst, Forrester
Edoardo Zavarella
Sr Consultant, Forrester
Judy Weader
Senior Analyst, Forrester
Ashley Taylor
Manager, Course Experience, Certification, Forrester
Angelina Gennis
Senior Analyst, Forrester
Mary Beth Kemp
Senior Consultant, Forrester
Mike Proulx
VP, Research Director, Forrester
Enza Iannopollo
Principal Analyst, Forrester
Richard Sheahan
VP, Principal Consultant, Forrester
Thomas Husson
VP, Principal Analyst, Forrester
Dan Bieler
Principal Analyst, Forrester
Oliwia Berdak
VP, Research Director, Forrester
Michelle Beeson
Senior Analyst, Forrester
William Dahlgren
Analyst, Forrester
Jacob Morgan
Principal Analyst, Forrester
Sponsors & Partners
2023 Sponsors
PREMIER:
• Medallia
PLATINUM:
• IBM
• Okta
GOLD:
• Chrome OS
• CSG
• Forsta
• InMoment
• Reputation
• RingCengtral
• Talkdesk
SILVER:
• Genesys
• Tata Communications
BRONZE:
• Airtable