CX Europe 2018 | Forrester Research, Inc. | 13 November 2018 | Royal Lancaster London, Lancaster Terrace, London W2 2TY, UK
Venue
Royal Lancaster London
Royal Lancaster London, Lancaster Terrace, London W2 2TY, UK
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| Event Date |
Tue Nov 13 GMT - Wed Nov 14 GMT (about 6 years ago)
In your timezone (EST): Tue Nov 13 12:00am - Wed Nov 14 12:00am |
| Location |
Royal Lancaster London
Lancaster Terrace, London W2 2TY, UK |
| Region | EMEA |
Details
The next generation of Cx innovators are stepping up to play a bigger game: To become the primary driver of growth for their brands and companies. How? By using the insights derived from deep customer understanding not just to refine current products and services, or improve existing customer journeys, but to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.
Speakers
2018 Speakers
Robert Bridge
Chief Customer Officer, Telegraph Media Group
Laurent Christoph
Experience Strategist, Lloyds Banking
Christophe Dhaisne
Customer Champion, Kindred Group
Manish Gajria
Product Director, MoneySupermarket
Marije Goulde
VP Marketing EMEA, Verint
Greg Hodgson
Head of Client Experience, Credit Suisse
Lisbet Jantzen
Head of Customer Experience, Insights & Analytics, Bang & Olufsen
Cathy Thomson
Global Head of CX, Hostelworld Group
Ian Truscott
Head of Global Marketing, Censhare
Zanna van der Aa
Thoughtleader CX, KSM factory
Sophie Wilkinson
Head of editorial Operations, Hearst UK, Publishing
Professor James Woudhuysen
Visiting Professor, London South Bank University
Michelle Beeson
Analyst, Forrester
Oliwia Berdak
Principal Analyst, Forrester
Thomas Husson
VP, Principal Analyst, Forrester
Enza Iannopollo
Analyst, Forrester
TJ Keitt
Senior Analyst, Forrester
Laura Koetzle
Vice President, Group Director, Forrester
James McCormick
Principal Analyst, Forrester
Victoria McRitchie
Senior Data Consultant, Forrester
Brandon Purcell
Senior Analyst, Forrester
Maxie Schmidt
Principal Analyst, Forrester
Rusty Warner
Principal Analyst, Forrester
Michelle Yaiser
Principal Analyst, CX Index, Forrester
David Conway
Director , KPMG
Aurelie L'Hostis
Analyst, Forrester
Joana van den Brink-Quintanilha
Principal Analyst, Forrester
Sponsors & Partners
2018 Sponsors
PREMIER:
• Kpmg
PLATINUM:
• Customer Ville
GOLD PLUS:
• Confirmit
GOLD:
• Censhare
• Inmoment
• MEDALLIA
• Verint
SILVER:
• Clarabridge
VISIBILITY:
• ClickFox
• dynatrace
• usermind
• VideoCX