10th Edition Exchange BFSI 2021 - UK | IQPC | 23 March 2021 | Virtual
Venue
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| Event Date |
Tue Mar 23 GMT - Wed Mar 24 GMT (over 3 years ago)
In your timezone (EST): Tue Mar 23 4:00am - Wed Mar 24 1:00pm |
| Location | Virtual |
| Region | EMEA |
Details
The Uk's Leading Customer Experience Event for Senior Banking, Financial Services and Insurance Executives
The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
After an arguably disruptive year, the CX Exchange will reconvene for its 10th official edition in March 2021 to explore a new era of customer excellence. Is your CX strategy up-to-date, encompassing of short-term as well as long-term visions, and fit for the post-Covid world?
Speakers
2021 Speakers
Conny Kalcher
Chief Customer Officer, Zurich Insurance Company
Neil Greathead
Chief Customer Officer, Smart Communications
Noel Lyons
Chief Design Officer, Barclays
Mark Evans
Managing Director Marketing & Digital, Direct Line Group
Andy Kingston
Head of Offshore and Conversational Banking, HSBC
Tomas Sallies
Head of Customer Experience, Curve
Alison Jaap
Customer Director, First Direct
Yvonne Akinwande
Motor Direct Promotions & Proposition, BAME Strand Lead, Neuro-Diversity Strand Support, Direct Line Group
Eloise Boezak
Head of Customer Experience, African Bank
Laura Humphry
Customer Onboarding Process Owner, Handelsbanken
Tolga Kulahcigil
Head of Customer Experience, Handelsbanken
Annette Hickey
VP EMEA Customer Solutions, PayPal
Tim Hawley
Director Customer Vulnerability, Capital One
Michael Spiteri
Group COO for Digital, Data and Development, HSBC Retail Banking and Wealth Management
Ben Terrill
Director of Customer Experience, Brex
Mike Flood
Regional Practice Director, Signavio
Janice Le
Chief Market and Product Officer, Helpshift
Andrew Stevens
Global Banking Expert, Quadient
Bruce Mazza
VP Global Technology Alliances, Blue Prism
Cory Haynes
Vice President, Financial Services, Talkdesk
Sponsors & Partners
2021 Sponsors
LEAD SPONSOR:
• Smart Communications
SILVER PLUS SPONSORS:
• Blue Prism
• Helpshift
• Merkle
• Quadient
• Quantum Metric
• Signavio
• Talkdesk
SILVER SPONSORS:
• Contentsquare
• GemSeek
• Genesys
• imimobile
• Information Builders
• Nuance
• Pindrop
BRONZE SPONSOR:
• BPM-D