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Event Date Tue Mar 23 GMT - Wed Mar 24 GMT (7 months ago)
In your timezone (EDT): Tue Mar 23 4:00am - Wed Mar 24 1:00pm
Location Virtual
Region EMEA

The Uk's Leading Customer Experience Event for Senior Banking, Financial Services and Insurance Executives

The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

After an arguably disruptive year, the CX Exchange will reconvene for its 10th official edition in March 2021 to explore a new era of customer excellence. Is your CX strategy up-to-date, encompassing of short-term as well as long-term visions, and fit for the post-Covid world?


2021 Speakers

Conny Kalcher
Chief Customer Officer, Zurich Insurance Company

Neil Greathead
Chief Customer Officer, Smart Communications

Noel Lyons
Chief Design Officer, Barclays

Mark Evans
Managing Director Marketing & Digital, Direct Line Group

Andy Kingston
Head of Offshore and Conversational Banking, HSBC

Tomas Sallies
Head of Customer Experience, Curve

Alison Jaap
Customer Director, First Direct

Yvonne Akinwande
Motor Direct Promotions & Proposition, BAME Strand Lead, Neuro-Diversity Strand Support, Direct Line Group

Eloise Boezak
Head of Customer Experience, African Bank

Laura Humphry
Customer Onboarding Process Owner, Handelsbanken

Tolga Kulahcigil
Head of Customer Experience, Handelsbanken

Annette Hickey
VP EMEA Customer Solutions, PayPal

Tim Hawley
Director Customer Vulnerability, Capital One

Michael Spiteri
Group COO for Digital, Data and Development, HSBC Retail Banking and Wealth Management

Ben Terrill
Director of Customer Experience, Brex

Mike Flood
Regional Practice Director, Signavio

Janice Le
Chief Market and Product Officer, Helpshift

Andrew Stevens
Global Banking Expert, Quadient

Bruce Mazza
VP Global Technology Alliances, Blue Prism

Cory Haynes
Vice President, Financial Services, Talkdesk

Sponsors & Partners

2021 Sponsors

• Smart Communications

• Blue Prism
• Helpshift
• Merkle
• Quadient
• Quantum Metric
• Signavio
• Talkdesk

• Contentsquare
• GemSeek
• Genesys
• imimobile
• Information Builders
• Nuance
• Pindrop