CX Exchange BFSI 2022 - Miami | IQPC | 12 October 2022 | TBA, Miami, USA

We are bringing together content created by our renowned CX and BFSI network for the masterminds behind the US financial services’ to explore a new era of Customer Excellence.

2021 Past Speakers

Jennifer Borchardt
Vice President, User Experience and Strategy, Formerly U.S. Bank/ Wells Fargo

Allie Braswell
Vice President, Cultural Diversity, Equity and Inclusion, VyStar Credit Union

Bob Buiaroski
SVP Global Clients COO, State Street

Fabiola Corvera-Stimeling
Senior Director of Client Experience, Northwestern Mutual

Pat Doyle
VP Sales, EasySend

Milos Dunjic
AVP, Payments Innovation Technology Solutions, Channels Technology Solutions, TD Bank

M. Musa Imtiaz
Vice President, Global Clients Division, State Street

Eric Kaiser
Service Design Director - Digital Customer Experience & Strategy, TD Bank

Pablo Mlikota
President - Americas, Syniverse

Kamesh Moola
(Former) Senior Vice President, Digital Innovation and Strategy Leader, (Formerly) Barclays

Aarthi Murali
Chief Customer Experience Officer, M&T Bank

Ashley Nagle Eknaian
Chief Digital Strategist, Head of Eastern Labs, Eastern Bank

Deepak Nair
CX Experience Journey Owner, Citizens Bank

Karen Oakland
VP of Marketing, Financial Services, Smart Communications

Richard Owen
Founder, OCX Cognition

Lori Pon
Director, Claim Innovation & Strategy, The Auto Club Group (AAA)

Tim Rauschenbach
Senior Vice President Customer Engagement, Flagstar Bank

Denise Sommerville
Managing Director, JP Morgan Commercial Banking, Head of Middle Office Operations, JP Morgan

Robert Sprogis
Vice President, Head of Online Banking Digital Experience, US Bank

Ron Zinnerman
Vice President, Culture, Diversity, Equity and Inclusion, Kemper

2022 Sponsors

• GetFeedback by SurveyMonkey
• ServiceNow
• Smart Communications
• Signavio