CX Exchange BFSI UK 2020 | International Quality and Productivity Center | 25 February 2020 | Hilton London Syon Park, Park Rd, Isleworth, Brentford TW8 8JF, UK
Venue
Hilton London Syon Park
Hilton London Syon Park, Park Rd, Isleworth, Brentford TW8 8JF, UK
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| Event Date |
Tue Feb 25 GMT - Wed Feb 26 GMT (almost 5 years ago)
In your timezone (EST): Tue Feb 25 3:00am - Wed Feb 26 12:00pm |
| Location |
Hilton London Syon Park
Park Rd, Isleworth, Brentford TW8 8JF, UK |
| Region | EMEA |
Details
The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
Who Should Attend?
Leading senior CX executives will be attending from leading companies across the UK. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of CX professionals within the BFSI industry.
Speakers
2020 Speakers
Caroline Wells
Co-Founder, MeIncluded
Bob Cliff
MD Virtual Channels, BARCLAYS UK
Nick Edwards
Consumer Digital Transformation Director, Lloyds Banking Group
Lance Gruner
EVP, Global Customer Care, Mastercard
Tony Crane
Customer Experience Director, Bank of Ireland
Paul Richardson
Global Head of Customer Journey Approach, HSBC
Julian Sawyer
Managing Director, Europe, Gemini
Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design, Comparethemarket, BGL Group
Chris Fletcher
Global Head of Digital & Channel Partnerships, Global Payments, Western Union Business Solutions
Simon Harrow
Chief Customer Officer, iGO4
Rachel Haworth
Customer Experience Director, Coventry Building Society
Elin Sjursen
Senior Design Strategy Director, Visa
Lisa Rodwell
Chief Customer Officer, Nutmeg
Odette Maher
Head of Client Experience, Executive Director, Santander UK Corporate & Commercial
Rona Ruthen
Director of Customer Operations, Monzo Bank
Clairy Moraitou
Global Head of Customer Insights & Analytics, Zurich Insurance Company Ltd
Matthew Churchill
Head of Futures, Hiscox
Pamela Gelie
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation, Euler Hermes (Allianz)
Kevin O'Dell
CTO, Stratifyd
Neil Greathead
Chief Customer Officer, Smart Communications
Jeremy Curtin
Head of Digital User Experience, PTSB
Andrew Stevens
Global Banking Expert, Quadient
Sponsors & Partners
2020 Sponsors and Partners
DIAMOND SPONSOR:
• Stratifyd
GOLD PLUS SPONSOR:
• Smart Communications
SILVER PLUS SPONSORS:
• Genesys
• Helpshift
• LivePerson
• Moxie
• Quadient
• Upland Rant & Rave
SILVER SPONSORS:
• [24]7.ai
• 8x8
• Backbase
• BryterCX
• Contentsquare
• Twilio
• Unblu
BRONZE SPONSORS:
• Clarabridge
• Nucoro
ROUNDTABLE SPONSOR:
• Brandwatch
MEDIA PARTNERS:
• The CDP Institute
• AI Time Journal
• Banking Automation Bulletin
• The Fintech Power 50
• InsurTechNews
• Financial IT
• Fintech Finance
• Savvy Investor