CX Exchange for Retail 2023 | 10 July 2023 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

We are delighted to bring you the annual meeting place for the most senior names in the industry to meet, exchange ideas, network and discover the latest solutions in the market. As the event enters its 10th year, the world is slowly emerging from a pandemic that no doubt has brought with it unprecedented change to the retail industry. With hybrid retail models emerging, bringing together online and in-person shopping experiences, social retail, autonomous delivery services and with Metaverse entering the stage in 2021, it is an exciting and evolving time for the retail industry, yet it has arguably never been a more challenging time to be a CX leader. From rethinking the store experience to the home delivery service, to effectively capturing and using user experience and behaviour analytics, it is all about finding ways to stand out as well as survive. With retailers being at the mercy of consumers, this event will equip you with the latest strategies to stay in tune with your customers’ evolving habits whilst bringing the “wow” factor and continue to build a love for your brand. Join us to hear from the biggest and most exciting retail brands as they share their insights on navigating the changing tides of the pandemic whilst keeping the customer at the heart of company strategy.

2023 Speakers

CHAIR:

Manuela Pifani
Founder and MD, CXellence Consulting

SPEAKERS:

Fiona Brown
Head of Digital Transformation, Boots UK

Paul Sims
Chief Technology Officer & Chief Architect, Primark

Rhea Fox
Digital Director, Monsoon Accessorize

Simon Thompson
Chief Customer Officer, Fortnum & Mason

Dhiren Karnani
Retail Director, KFC UKI

Lauren Aitken
Head of Customer Experience, Asda

Christopher Blatchford
Chief Technology Officer, Kingfisher plc

Bram Vermesen
Director of Customer Excellence Stores, Carrefour

Robert Newstead
Director of Operations & OMNI/Digital Transformation, Tommy Hilfiger & Calvin Klein, PVH Europe B.V.

Deborah Honig
Former Senior Director/GM Nike Omnichannel EMEA, Nike

Neil Pleasants
Head of Digital Product & Design, Mindful Chef

Aurimas Klimavicius
VP Community Support, Vinted

Trudy Read
Chief Product Officer, AMARA

Neil Popat
Head of Retail, Regional Chair, Specsavers

Matthew Price
Senior Director & General Manager, Uber Eats, UK & Ireland

Mirela Belkoski
Head of Omnichannel, Ecom & Marketing Technologies, HEMA

Mazhar Butt CCXP IAP
Group Director of Guest Experience Development, The Bicester Village Shopping Collection

Sarah Hill
Head of Programme Management & PMO, Boots UK

Annika Bizon
Marketing and Omnichannel Strategy Director, Samsung UK & Ireland

Daniel Clarke
Global Customer Experience Director, Oriflame Cosmetics

Cassandra Bergsland
Director of Omnichannel, John Lewis & Partners

Martin Black
Head of Europe, 1010data

Jonah Ellin
Chief Product Officer, 1010data

Jessica Riccio
Solution Marketing Manager, Okta

2023 Sponsors

• Capita
• Cirrus
• DigitalGenius
• eGain
• HaloCRM
• Kore.ai
• Medallia
• Monetate
• Nuance
• Okta
• SMG
• Telesign
• Treasure Data
• Uncrowd
• Webex CPaaS Solutions
• WNS
• Zoom
• 1010DATA