CX Exchange for Telecoms 2020 | IQPC | 6 July 2020 | Virtual Event

Building a CX strategy that delivers a company-wide customer-first engagement culture and a digital engagement strategy that meets the ever changing and increasing demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.

The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:
• Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
• Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
• Build insight-led strategy design that leads to winning customer experiences
• Leverage AI and the latest technologies to deliver seamless, pain-free experiences

2020 Speakers

Jens Kannler
Vice President Customer Service, Deutsche Telekom

Rohini Mehra
Director of Customer Transformation, Three

Sarah Golley
Vice President Digital Transformation, VIrgin Media

Tony Sceales
Head of 5G Programme Development, Department for Digital, Culture, Media & Sport

Imran Patel
Former Director of in Home Services, BT

Guy Thornton
Head of Marketing & Strategy, O2

Martin Conan
Director of Orange Incubator, Orange

David Caton
Head of Proposition, CRM & Loyalty, giffgaff

Marcus Lee
Global CXX for IoT, Vodafone

Scott Currie
Head of VOXI, Vodafone

Beatrix Kapitanyne
Head of Customer Experience, Transformation & Business Steering, Deutsche Telekom (Austria)

Miguel Angel Carrasco
Customer Care Director, Orange Spain

Hanna-Maija Kiviranta
Head of CX Insights, Elisa

Tarek Adbelrahman
Chief Consumer Officer, Telecom Egypt

Dave D'Arcy
Senior Director International Care, Vonage

Huntley Bakich
SVP & Head of Experiences Practice, CSG

Adam Maskatiya
Head of Enterprise Sales EMEA, Blue Prism

Amelia Mansell
Director of Customer Experience, VIrgin Media

John Hoggard
Principal, Utilities and Telco, Quadient

Rob Thomas
Enterprise Sales Manager, Quadient

Fabian Metz
Head of Business Development, solvatio

Yury Ostrovskiy
Business Transformation Architect, Huawei

Advisory board:

Andrew Fryatt
Managing Director, Small Business and Residential, Zen Internet

Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation, Telefonica (o2 UK)

Phil Eayres
Chief Customer Officer, TalkTalk

Erik Vercouteren
EVP Customer Experience, KPN

Justin Conry
Head of Transformation, Three

Holger Nathrath
LEAD DESIGN & CUSTOMER EXPERIENCE, Deutsche Telekom AG

Claus Eimer
Stream Lead B2B Customer Journey & NPS, Telefonica Germany

Hans Mølby Steffens
Head of Customer Experience, TDC Business

Yael Shatzky
Head Product and Solutions Marketing, Amdocs Optima

2020 Sponsors

SILVER:
• CSG
• Blue Prism
• Quadient
• solvatio
• Intradiem
• GemSeek
• Aklamio
• Kochava
• Glassbox
• Khoros
• Mito Digital
• NICE Satmetrix
• [24]7.ai
• Intent HQ
• Service Now