CX Exchange UK 2021 | IQPC | 7 December 2021 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK
Venue
Hilton London Syon Park
Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Dec 7 GMT - Wed Dec 8 GMT (about 3 years ago)
In your timezone (EST): Tue Dec 7 3:00am - Wed Dec 8 12:00pm |
| Location |
Hilton London Syon Park
Park Rd, Isleworth TW8 8JF, UK |
| Region | EMEA |
Details
Interactive Meaningful Connections
Together with the expert speaker panel, our exclusive CX community will explore:
• The need for speed, simplicity and consistency in the customer journey
• Adapting to changing customer personas and preferences, and creating hyper-personalised recommendations through effective data collection and analysis
• The role of empathy and the all-important emotional connection in building trust
• Evaluating return to the office strategies, and creating a diverse, flexible, morally conscientious working culture in which your employees can thrive
• Demonstrating ROI to senior leaders from investments in CX innovation
• Tried and tested solution provider offerings, which can help inistitutions as they tackle these challenges
Speakers
2021 Speakers
Luc Gesvret
SVP Guest Experience, Accor Group
Asif Sadiq MBE
Senior Vice President, Head of Equity and Inclusion, WarnerMedia
Tarik Helmy
Executive Director, Digital Engagement Platform Services, CSG
Adam Ginty
Head of Customer Experience, United Bank UK
Noah Roychowdhury
Global Head of Customer Intelligence, Colt Technology
Neil Smith
Operations Director, Talk Talk
Natalia Monvoisin
Head of Customer Contact, London Borough of Barking and Dagenham
Erika Toth
Head of Ways of Working Transformation - Business Agility, Agile Operating Model, Telefonica
Mark Anderson
Interim Customer and Commercial Director, The Go-Ahead Group
Andy Letting
Group Interim Head Of analytics And Customer Journey, Kingfisher Plc
Chris Thewlis
Chief Operating Officer, nPower (Former)
Sue Bradley
Director of Customer Experience Delivery, TUI
Andrew Clayton
Group Head of Customer Experinece, Close Brothers
Gregory Henwood
Director - Best for Customer, Direct Line Group
Tony McCandless
EMEA CTO, Blue Prism
Simon Johnson
General Manager UK&I, Freshworks
Dave D'Arcy
Director EMEA Customer Care, RingCentral
Tom Thyroff-Kohl
CX Consultant, GetFeedback by Momentive.ai
Sponsors & Partners
2021 Sponsors
GOLD PLUS:
• RingCentral
SILVER PLUS:
• Blue Prism
• Coveo
• CSG
• GetFeedback by SurveyMonkey
• Khoros
SILVER:
• Freshworks
• Idomoo
• LivePerson
• Odigo
• Signavio
• Smart Communications
• Sykes
• Transmit Security
• Qualtrics