Hilton London Syon Park
Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Dec 7 GMT - Wed Dec 8 GMT (about 2 months ago)
In your timezone (EST): Tue Dec 7 3:00am - Wed Dec 8 12:00pm
Location Hilton London Syon Park
Park Rd, Isleworth TW8 8JF, UK
Region EMEA

Interactive Meaningful Connections
Together with the expert speaker panel, our exclusive CX community will explore:
• The need for speed, simplicity and consistency in the customer journey
• Adapting to changing customer personas and preferences, and creating hyper-personalised recommendations through effective data collection and analysis
• The role of empathy and the all-important emotional connection in building trust
• Evaluating return to the office strategies, and creating a diverse, flexible, morally conscientious working culture in which your employees can thrive
• Demonstrating ROI to senior leaders from investments in CX innovation
• Tried and tested solution provider offerings, which can help inistitutions as they tackle these challenges


2021 Speakers

Luc Gesvret
SVP Guest Experience, Accor Group

Asif Sadiq MBE
Senior Vice President, Head of Equity and Inclusion, WarnerMedia

Tarik Helmy
Executive Director, Digital Engagement Platform Services, CSG

Adam Ginty
Head of Customer Experience, United Bank UK

Noah Roychowdhury
Global Head of Customer Intelligence, Colt Technology

Neil Smith
Operations Director, Talk Talk

Natalia Monvoisin
Head of Customer Contact, London Borough of Barking and Dagenham

Erika Toth
Head of Ways of Working Transformation - Business Agility, Agile Operating Model, Telefonica

Mark Anderson
Interim Customer and Commercial Director, The Go-Ahead Group

Andy Letting
Group Interim Head Of analytics And Customer Journey, Kingfisher Plc

Chris Thewlis
Chief Operating Officer, nPower (Former)

Sue Bradley
Director of Customer Experience Delivery, TUI

Andrew Clayton
Group Head of Customer Experinece, Close Brothers

Gregory Henwood
Director - Best for Customer, Direct Line Group

Tony McCandless
EMEA CTO, Blue Prism

Simon Johnson
General Manager UK&I, Freshworks

Dave D'Arcy
Director EMEA Customer Care, RingCentral

Tom Thyroff-Kohl
CX Consultant, GetFeedback by

Sponsors & Partners

2021 Sponsors

• RingCentral

• Blue Prism
• Coveo
• GetFeedback by SurveyMonkey
• Khoros

• Freshworks
• Idomoo
• LivePerson
• Odigo
• Signavio
• Smart Communications
• Sykes
• Transmit Security
• Qualtrics