CX Exchange USA 2023 | IQPC Exchange | 28 March 2023 | Le Méridien Dania Beach at Fort Lauderdale Airport, 1825 Griffin Rd, Dania Beach, FL 33004, USA

The CX Exchange, North America’s premier invitation-only meeting for senior CX decision-makers, is designed to help you deliver a unified customer-first strategy, transforming your entire workforce into CX champions and helping your enterprise embrace change. The Exchange allows for a true crosspollination of ideas from some of the brightest minds in Customer Experience across industry.

Uncover what it means to show authentic customer-centric leadership and drive a meaningful, transformative agenda, with this jam-packed program designed to help you respond to your top challenges and delve deeper into the key issues Customer Experience leaders are facing today.

2023 Spearkers

Amy Shore
Chief Customer Officer, Nationwide

Michael Dixon
Executive Officer of Customer Experience, LA Metro

Solenne Marchal Lafeytaud
Chief Corporate Affairs Officer, L'Oreal

Katrina "KT" Thornton
Chief Equity, Inclusion and Belonging Officer, Taco Bell

Celeste Risimini-Johnson
Chief Merchandising Officer, Barnes & Noble College

Waseem Kawaf
Global Vice President of Digital ExperienceSTANLEY Security

Nicole Bergstrom
Senior Director of Digital Accessibility, Hilton

Alex Destino
Senior Director, Customer Experience Optimization, GSK

Jennifer Walker
Senior Director of Operations, DoorDash

Earl Morris
Vice President of Customer Solutions, Travelers

Greg Zahn
Vice President Digital Strategies, Highland Capital Brokerage

Jen Clarke
Director of Brand Strategy and Head of Experience Dojo, Whirlpool

Michael Nevski
Director of Global Insight, Visa

Danielle Wipperfurth
Director of Customer Experience, Walgreens

Nina Rojas
Head of Operational Customer Experience, Bupa

2023 Sponsors

• Prosodica
• CSG
• Glance
• Observe. ai
• WNS