CX Exchange USA 2024 | CX Network | 26 March 2024 | Le Méridien Dania Beach at Fort Lauderdale Airport, 1825 Griffin Rd, Dania Beach, FL 33004, USA

Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the event we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.

Why the CX USA Exchange?
• Learn from peers how you can better incorporate CX as a core value of your organization and ensuring that everyone is bought into its value and the centricity of the customer.
• Share how your organization has ensured that employees feel valued and supported and learn how EX can be optimized to drive excellent customer journeys and experiences.
• Benchmark your own journey towards digital transformation and share best practices and knowledge with peers on the same path.
• Join us to discover how delivering a personalized, inclusive, and excellent customer experience and authentically adopting social value into your business can drive engagement, loyalty, and customer happiness.

2024 Speakers

Stacey Wagner
Chief Experience Officer, Zappos

Kash Pervez
Sr Director of Product Management, Digital Employee Experience, Toyota

TS Balaji
VP Digital & Customer Experience, Cox Communications

Lee Kemp
VP, Customer Experience, Veritiv

Sheetal Kohli Rishi
VP, High Performance Computing & AI, Global Customer Success & Solution Engineering, Hewlett Packard Enterprise

Craig Antonucci
Chief Experience Officer, Autocar Trucks

Jhonatan Mateus Ayala
Customer Insights, Commercial Strategy and Analytics, American Airlines

Gavin Johnston
Director of User Experience Research, Hyatt Hotels Corporation

Tara King
Director Customer Experience, Gibraltar Industries

Andy Schulkind
Vice President Customer Experience, Domino North America

Lourdes Orive
Sr. Director, Customer Experience, Twitch

Geoff Estilow
Director of Service Experience, Fidelity Investment

Shantel Love
VP of Customer Success - North America & APAC, Pearson

Ivy Garcia
Global Director, Digital Experience & Growth, The LYCRA Company

Sean Rajaram
Sr Director, Global Head of Customer Contact Digital Channels and Automation, Smile Direct Club

2024 Sponsors

• Ada
• Concentrix
• Datamark
• Laivly
• Language IO
• Omilia
• OP360
• Possible Now
• Ring Central
• SAP
• Startek
• Treasure Data
• Verint
• Yellow AI