CX Exhange BFSI USA 2021 | IQPC | 12 October 2021 | InterContinental Miami, an IHG Hotel, 100 Chopin Plaza, Miami, FL 33131, United States

Venue
InterContinental Miami, an IHG Hotel
InterContinental Miami, an IHG Hotel, 100 Chopin Plaza, Miami, FL 33131, United States

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Event Date Tue Oct 12 EDT - Wed Oct 13 EDT (about 3 years ago)
Location InterContinental Miami, an IHG Hotel
100 Chopin Plaza, Miami, FL 33131, United States
Region Americas
Details

At the Virtual Exchange, access the most exclusive network of CX leaders the BFSI industry has to offer due to our invitation-only policy. Four months of in-depth research plus the very best brands on the speaker panel ensure your mind will be truly stretched. Discover how recommended suppliers would approach your greatest challenges during private consultative business meetings.

Speakers

2021 Speakers

Denise Sommerville
Managing Director, JP Morgan Commercial Banking, Head of Middle Office Operations, JP Morgan

Aarthi Murali
Chief Customer Experience Officer, M&T Bank

Deepak Nair
CX Experience Journey Owner, Citizens Bank

Pablo Mlikota
President - Americas, Syniverse

Kamesh Moola
Senior Vice President, Digital Innovation and Strategy Leader, Barclays

Ashley Nagle Eknaian
Chief Digital Strategist, Head of Eastern Labs, Eastern Bank

Bob Buiaroski
SVP Global Clients COO, State Street

Ron Zinnerman
Vice President, Culture, Diversity, Equity and Inclusion, Kemper

Milos Dunjic
AVP, Payments Innovation Technology Solutions, Channels Technology Solutions, TD Bank

Allie Braswell
Vice President, Cultural Diversity, Equity and Inclusion, VyStar Credit Union

Robert Sprogis
Vice President, Head of Online Banking Digital Experience, US Bank

Lori Pon
Director, Claim Innovation & Strategy, The Auto Club Group (AAA)

M. Musa Imtiaz
Vice President, Global Clients Division, State Street

Eric Kaiser
Service Design Director - Digital Customer Experience & Strategy, TD Bank

Jennifer Borchardt
Vice President, User Experience and Strategy, Formerly U.S. Bank/ Wells Fargo

Pat Doyle
VP Sales, EasySend

Tim Rauschenbach
Senior Vice President Customer Engagement, Flagstar Bank

Sponsors & Partners

2021 Sponsors

GOLD SPONSOR:
• Syniverse
• Quantum Metric

SILVER SPONSORS:
• CSG
• ServiceNow
• Smart Communications
• Thoughtexchange
• Usabilla
• Qualtrics
• EasySend
• Signavio
• Talkmap

SILVER PLUS:
• Thunderhead
• Quadient
• HGS
• LivePerson

BRONZE SPONSOR:
• Confirmit
• Messagepoint