CX Global Summit Indonesia 2025 | Fortinus Events | 21 April 2025 | TBA, Jakarta, Indonesia
Venue
TBA
TBA, Jakarta, Indonesia
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| Event Date |
Tue Apr 22 WIB - Wed Apr 23 WIB (19 days ago)
In your timezone (EDT): Mon Apr 21 1:00pm - Tue Apr 22 1:00pm |
| Location |
TBA
Jakarta, Indonesia |
| Region | APAC |
Details
Indonesia, the world’s largest archipelagic state with over 17,000 islands and a diverse population speaking more than 700 languages, presents a uniquely complex landscape for customer experience (CX). Businesses face the challenge of navigating this diversity to meet the varied needs of their consumers. Yet, CX leaders in Indonesia are prioritizing the alignment of CX initiatives with organizational goals, fostering a customer-centric culture to remain competitive in an ever-evolving market.
As digital consumerism surges, mobile apps and social media are reshaping how brands connect with their audiences. This transformation raises the stakes for businesses to innovate and deliver exceptional experiences. The summit brings together industry leaders and experts to explore strategies for personalization, digital transformation, and leveraging cutting-edge technologies like Artificial Intelligence (AI) to elevate the customer journey.
Industry Sectors:
• Apparel
• Automotive
• Banking and Finance Services
• Chemicals
• Consumer Electronics
• Consumer Goods
• Education
• Energy & Utilities
• Entertainment and Media
• Fast Fashion
• Food & Beverage
• Gaming Services
• Government
• Healthcare
• Manufacturing
• Retail and E-commerce
• Sports and Recreation
• Technology
• Tele-communications
• Transport & Logistics
• Travel & Hospitality
Speakers
2025 Speakers
Edwin Sugianto
COO & CMO, AXA Insurance Indonesia
Rudy Manik
Chief Human Resource & Marketing Officer, FWD Insurance
Budiono Darmawan
Chief Marketing Officer, Ruparupa
Tika Sylvia
Chief Marketing Officer, Koltiva
Yanti Mayasari
Clinical Strategy & Innovation Director, Siloam Hospitals
Mireille Makmur
Head of Customer Experience, PT Bank Danamon Tbk
Rajesh Grover
Group Vice President – AI, Digital & Omnichannel, Kanmo Group
Silfanus Barita Setiawan
Vice President Portfolio & Loyalty, PT Bank Sinarmas
Tasya Nur Intan Dewi
Group Head Customer Experience, PT Aviasi Pariwisata Indonesia
Mark Jefferson Go
Director of Strategy, PT Erajaya Swasembada
Dewantoro Bimo
VP Marketing, PT Telin
Hendra Yuniarto
Vice President of Operations and Marketing Group, PT Fastfood Indonesia Tbk
Ketut Widya
GM FMC and Enabler, Customer Value Management, PT Telkomsel
Lady Octavia Limbong
Head Customer Experience, PT Asuransi Jiwa BCA
Yuwana Stiani
Head of Customer Knowledge & Experience, Zurich Indonesia
Yustiar Rizawan
Head of Digital & Marketing Communication, Bluebird Group
Yanuar Rezqi
General Manager Marketing & Customer Experience, Kasoem Group
Ferdi Anggriawan
VP of Growth, Allo Bank
Dian Paskalis
Country Director – Growth, Cove
Rizki Oceano
Head of Customer Care, CoLearn
Prastya Yudhistira
Head of Customer Experience Development, Morula IVF
Dr. Kartina Sury
Asia Regional Leadership Council, CXPA Asia