CX Healthcare Exchange East 2024 | IQPC | 3 December 2024 | Le Méridien Dania Beach at Fort Lauderdale Airport, 1825 Griffin Rd, Dania Beach, FL 33004, USA

Two days of exclusive content and insights. Our extensive faculty of C-level executives, experienced experts, and equity specialists will uncover an array of lessons, learnings, and insights most pressing for the Healthcare industry in today’s digital world.

Throughout the conference, our panels will delve into significant internal issues for healthcare executives. From patient centricity and whole health, balancing human and digital, making investments with longevity, and caring for caregivers, there are a multitude of challenges we are looking to help you address. Featuring a collection of inspiring experience leaders from top healthcare providers and payers. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform customer engagements.

2024 Speakers

CHAIRPERSON:

Denise Venditti
Chief Nursing Officer & Principal Healthcare Industry Advisor, Qualtrics

SPEAKERS:

David Weisman
CXO, NYC Health & Hospitals

Debbie Gonzalez
Patient Experience Officer, Kovach Eye Institute

Dr Amy Compton-Phillips
President & Chief Clinical Officer, Press Ganey

Marisa Schwartz
Senior Regional Medical Director, St. Luke's University Health Network (East Region)

Katherine Ketter
Assistant Vice President, Customer Experience, Jefferson Health Plans

Parmis Khatibi
COO, Ahura Healthcare Corporation

Jennifer Bloomfield
System Director, Consumer Experience Initiatives, Memorial Hermann Health System

Katherine Houdek
Director of Digital Product Voice of Customer, Mayo Clinic

Sudha Raminani Chatterji
Director of Customer Experience & Marketing, Healthfirst

Judith Wolfe
Associate Chief Experience Officer, Cleveland Clinic

Greg Duffy
Director of Customer Experience, UNC Health

Kent Lawson
Executive Director of Experience, Blue Cross Blue Shield Association

Leslie Pagel
Chief Evangelist, Authenicx

Karen Lofty
Former Director of Experience, Fresenius Medical Care

John Zimmerer
Vice President of Healthcare Marketing, Smart Communications

Samantha Callen
Director, Service Excellence - Patient Experience, Allegheny Health Network

Evelyn Terrell
Director of Telehealth & Special Projects, Nicklaus Children’s Health System

Elizabeth Weidenaar
Director, Experience Strategy and Design, Blue Cross Blue Shield Tennessee

Laurie Simpson
Director Patient Experience & Engagement, Samaritan Health Services

Saima Aftab
Chief Strategy Officer, Nicklaus Children's Health System

Suzie Sfarra
Senior Vice President of Product, CipherHealth

Michelle Jackson
Division Assistant VP Patient Safety & Clinical Excellence Quality, HCA Houston Methodist

Tamika Williams
Director Contact Center Operations, Stamford Health