CX Innovation Summit 2022 - North America (B) | GDS Group | 11 May 2022 | Online Event

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

Why Attend?
Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:
• Build new connections with likeminded senior leaders
• Stay current with emerging business trends
• Understand the impact new technology can make
• De-risk new projects by gaining a broad range of insights
• Accelerate key projects through meaningful new partnerships
• Downloadable and actionable takeaways

2022 Speakers

Megan Merrick
VP Client Success, HL

Todd Unger
Chief Experience Officer, SVP Marketing and Member Experience, AMA

Shivakumar Padmanaban
Vice President - Global Customer Care, Genpact

Tabitha Dunn
Chief Customer Officer, Ericsson

Neerav Vyas
Co-Chief Innovation Officer- Insights & Data, Capgemini

Cheryll Aganda
Vice President for Customer Experience Advisory, VXI

Lauren Kindzierski
CX Advisory Leader, VXI

Leza Holston
Director Contact Center Operations & Customer Care, StateServ

Elaine Chu Ansell
Director, Customer Repair Experience & Warranty, Microsoft

2022 Partners

• HR Technologies
• CIO Outlook
• PharmaVoice
• Industry Today
• WIM
• Fintech Weekly
• MTA Martech Advisor
• CIO Review
• AR VR
• AI Time Journal
• Fashion United
• Branders
• RetailWire