CX Marketing Summit 2019 | Engage Business Media | 13 June 2019 | Park Plaza Victoria, 239 Vauxhall Bridge Rd, Pimlico, London SW1V 1EQ, UK

Our case study and high level networking driven CX Marketing Summit will examine in detail the key issues, challenges and opportunities facing the marketing community against a background of rapid advances in technologies – from Advanced Analytics and Biometrics through to Virtual and Augmented Reality, Robotics and Artificial Intelligence. These constantly evolving technologies are allowing organisations to take an increasingly holistic view of their customers across the enterprise while at the same time facilitating the delivery personalised offerings and co-creation opportunities to further enhance the CX.

Research shows that the marketing function is playing an increasingly important role in CX as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers.

The CX Marketing Summit will feature the latest networking and engagement technologies designed to allow delegates to back to their organisations armed with all the tools, strategies and techniques they need to deliver successful CX strategies over the long term for sustainable competitive advantage.

2019 Speakers

Malcolm Mcdonald
Professor of Marketing, Cranfield University School of Management

Colin Shaw
Chief Executive Officer & Founder, Beyond Philosophy Llc

Charlie Clinton
Data & Digital Innovation Manager

Sophie Wilkinson
Head of Editorial Operations, Cms

Gerhard Fourie
Director of Global Marketing and Brand Strategy, Aston Martin

Tom Rainsford
Director of Brand, Engagement and Culture, Giffgaff

Abigail Tan-giroud
Chief Executive Officer, St. Giles Hotels

Steve Kato-spyrou
Ux Architect, John Lewis

Anna Fenten
Head of Brand, Marketing and Communications, Searcys

Gerry Brown
Research Director, Idc

Rob Curran
Chief Experience Officer, Wunderman Thompson

Tom Belt
Experience Lead, Wunderman

Katherine Brown
Head of Marketing, So-sure

Lucian Camp
Principal, Lucian Camp Consulting

Josela Renardson
Marketing Manager, Valpak Limited

Elaine Haines
Business Development & Marketing Director, Harrison Clark Rickerbys

Caroline Darnbrook
Director of Products and Marketing, Darlington Building Society

James Sutton
Audience Planner, Oxfam

Hanifa Dungarwalla
Group Digital Marketing Manager, Bauer Media

Tim Bond
Group Head of Insight, Dma Group

Jamie Thorpe
Commercial Director, Grass Roots

Phil Durand
Director, Customer Experience Management, Confirmit

Douglas Mancini
Vice President Sales Emea, Critizr

Janis Thomas
B2c Marketing Director, Deltatre

Hayley Brooksbank
Head of Communications, Osborne Clarke

Will Pickering
Digital Marketing Manager, Funding Options

Richard Leader
Head of Digital, Touch Financial

Antony Antoni
Global Head of Brand Marketing, World Annual Protection

2019 Sponsors

• Confirmit
• Eptica
• Critizr
• Kantar
• mGage
• Siegel+Gale
• Text Local