CX North America 2022 | Forrester Research | 7 June 2022 | Gaylord Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, TN 37214, USA

Customer experience is a crucial component to any business looking to set themselves apart from their competition. The last 18 months have set a renewed standard for which brands a customer interacts with and how they choose to interact with that brand. CX, Marketing and Digital leaders who come out on top will be the ones who are truly leading with customer obsession and have an acute focus on inspiring and maintaining the loyalty of their customers.

CX North America is the must-attend conference that will bring together CX, Marketing and Digital leaders to continue their path to customer obsession as they transform the customer journey and drive business growth.

Join Forrester experts, sponsors, industry leaders and your peers as we dive into the key strategic opportunities to help your organization grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities and inspire you with big ideas delivered by our keynotes. Register today!

WHO SHOULD ATTEND
Buyers and sellers are more demanding than ever. Anticipate your customers’ needs while strengthening your brand and growing your business with our help. Whether you are the Global head of CX, the CMO or a top-performing individual contributor, CX North America will boost your knowledge and confidence thus furthering your organization’s intelligent growth goals.

2022 Speakers

Amy Smith
Chief Strategy and Impact Officer, TOMS

Ian Trombetta
Senior Vice President - Social, Influencer & Content Marketing, NFL

Stacy Brooks
Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics

Luis Angel-Lalanne
VP, Customer Listening, Global Servicing Group, American Express

Sabrina DeVito
Chief Strategy Officer, Marlette Holdings, Inc.

Josh Ives
Senior Vice President, Customer Operations, FanDuel

Anne Louise Mason
Senior Product Manager, Customer Experience Measurement Product Portfolio, Capital One

Peter ter Weeme
Chief Social Purpose Officer & Vice President, Player Experience, British Columbia Lottery Corporation

Casey Campbell
Managing Director, North America, Gameloft

Jeff Lojko
SVP, CX Transformation, Bank of America

Abhii Parakh
Vice President, Head of Enterprise Experience Design, Prudential Financial

Koley Corte
Head of Client Group Business Transformation, AllianceBernstein

Sharyn Leaver
Chief Research Officer, Forrester

Katy Tynan
Principal Analyst, Forrester

Melissa Parrish
VP, Group Director, Forrester

Anjali Lai
Senior Analyst, Forrester

Mike Proulx
VP, Research Director, Forrester

Harley Manning
VP, Research Director, Forrester

Jessica Liu
Senior Analyst, Forrester

Kate Leggett
Vice President, Principal Analyst, Forrester

Julie Ask
Vice President, Principal Analyst, Forrester

Linda Ivy-Rosser
VP, Research Director, Forrester

Dipanjan Chatterjee
Vice President, Principal Analyst, Forrester

Brandon Purcell
VP, Principal Analyst, Forrester

Pete Jacques
Principal Analyst, CX Index, Forrester

Rick Parrish
VP, Research Director, Forrester

Shar VanBoskirk
VP, Principal Analyst, Forrester

Jonathan Roberts
Analyst, Forrester

Su Doyle
CX Exec Partner & Sr Analyst, Forrester

Keith Johnston
VP, Group Director, Forrester

Michelle Yaiser
VP, CX Analytics, Forrester

Jen Sanning
Executive Partner, Forrester

Stephanie Liu
Analyst, Forrester

James L. McQuivey, PhD
VP, Research Director, Forrester

Ian Jacobs
VP, Research Director, Forrester

Emily Collins
VP, Research Director, Forrester

Max Ball
Principal Analyst, Forrester

Judy Weader
Senior Analyst, Forrester

Joanna O'Connell
Vice President, Principal Analyst, Forrester

Tina Moffett
Principal Analyst, Forrester

David Hoffman
Forrester

Laura Ramos
VP, Principal Analyst, Forrester

David Truog
VP, Principal Analyst, Forrester

Mary Pilecki
VP, Principal Analyst, Forrester

Senem Guler Biyikli
Researcher, Forrester

Jay Pattisall
Principal Analyst, Forrester

J.P. Gownder
VP, Principal Analyst, Forrester

Craig Le Clair
Vice President, Principal Analyst, Forrester

David Johnson
Principal Analyst, Forrester

Emily Pfeiffer
Senior Analyst, Forrester

Brendan Witcher
Vice President, Principal Analyst, Forrester

Sucharita Kodali
VP, Principal Analyst, Forrester

Colleen Fazio
Senior Analyst, Forrester

Eric Bellomo
Researcher, Forrester

Kelsey Chickering
Principal Analyst, Forrester

John Bratincevic
Senior Analyst, Forrester

Christina McAllister
Senior Analyst, Forrester

AJ Joplin
Senior Analyst, Forrester

Sara M. Watson
Principal Analyst, Forrester

Cole Walsh
Researcher, Forrester

Jenna Wohead
Director, Certification, Forrester

Patrick Hayes
Product Manager, Certification, Forrester

Alyson Clarke
Principal Analyst, Forrester

Vijay Raghavan
Senior Analyst, Forrester

Ron Rogowski
VP, Executive Partner, Forrester

Alex Stein
Senior Consultant, Forrester

Kara Hoisington
Consultant, Forrester

2022 Sponsors

PREMIER:
• Fullstory
• KMPG
• Oracle
• Qualtrics

TITANIUM:
• Intellum

PLATINUM:
• Adobe
• Bond
• Forsta
• IBM
• InMoment
• LiveVox
• Nice CX
• Reputation

GOLD:
• Acxiom
• Airkit
• Alchemer
• Alida
• Bloomfire
• CallMiner
• CSG
• Glassbox
• Informatica
• Kore.ai
• Maru
• Medallia
• Momentive
• Nuance
• Reltio
• Rightpoint
• SMG
• Talkdesk
• Verint

SILVER:
• Acoustic
• Chatmeter
• Concentrix
• FIN
• Forethought
• Freshworks
• Genesys
• Intercom
• Khoros
• Material
• Mediaocean
• Message Gears
• OneTrust
• Pathlight
• SAP
• Sendoso
• Sprinklr
• Tethr
• Walker
• Yext

BRONZE:
• Aisera
• Blueshift
• Journey Track
• KMS Lighthouse
• Opinator
• Quantiphi
• Relay
• Studio Science
• Sutherland