CX North America 2023 | Forrester Research, Inc. | 13 June 2023 | Gaylord Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, TN 37214, USA

Join Forrester Analysts, sponsors, industry leaders, and your peers for the single most important Customer Experience gathering of the year, CX North America. We’ll dive into the newest strategic opportunities that you’ll need to understand and embrace to ensure CX is driving organizational success and growth. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.

The agenda will offer:
• Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
• Role-based sessions aligned to the priorities of CX, B2C Marketing and Digital Leaders.
• Innovative session formats to meet your learning style, including analyst presentations, panel discussions, and more.
• Marketplace opportunities to help you find the right solution provider for your Customer Experience needs
• Networking opportunities to help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges.

2023 Speakers

Jennie Weber
Chief Marketing Officer, Best Buy

David Nygaard
President of Omnichannel Home/Services Operations/Sales, Best Buy

Aarthi Murali
Chief Customer Experience Officer, M&T Bank

Elizabeth Killinger
Executive Vice President, NRG Home, NRG ENERGY

Amy Summy
EVP, Chief Marketing Officer, and Head of Consumer Business , Labcorp

Jim Azzouz
Executive Director, Global CX Products & Customer Relations , Ford Motor Company

Jon Cook
CEO, VMLY&R

Jessica Saperstein
Chief Customer Experience Officer, Voya Financial

Tom Armstrong
Head of the Voya Behavioral Finance Institute for Innovation, Voya Financial

Elena Parlatore
Head of Global Consumer Experience, PepsiCo

Tisha Cole
Director, Customer Insights, Kenvue, part of the Johnson & Johnson Family of Companies

Catherine Beck
VP, Customer Experience & Analytics, Ameriprise Financial

Laura Irvin Magniet
Global Customer Experience Manager, Caterpillar

Debra Nelson
Sr. Organizational Development Consultant , Caterpillar

Keith Thach
Enterprise Solutions Architect, Caterpillar

Allysun Lundy
VP, Retail Media Strategy, Publicis Commerce

Adrienne Lahens
Global Head of Operations , TikTok

Addie Swartz
CEO, reacHIRE

Lawrence Montgomery
Chief Marketing Officer , Baptist Health

Paul Loux
VP, Store Design and Experience, Ulta Beauty

Reed Smith
Ardent Health, Chief Consumer Officer

Peggy Byrd
Chief Marketing Officer, Boston Globe Media

Saeyoung Cho
Chief Strategy Officer, Captiv8

Kristina Coppernoll Mandrelle
Manager, Retail Customer Experience Design , Consumer Energy

Anthony (Tony) G. Wilhelm, Ph.D.
Director, Performance, Risk and Social Science Office, NOAA Federal

Richard Sanderson
Marketing, Sales & Communications Practice Leader, Spencer Stuart

Melissa Parrish
VP, Group Director, Forrester

Shar VanBoskirk
VP, Principal Analyst, Forrester

Keith Johnston
VP, Group Director, Forrester

James L. McQuivey, PhD
VP, Research Director, Forrester

Sharyn Leaver
Chief Research Officer, Forrester

Brandon Purcell
VP, Principal Analyst, Forrester

Katy Tynan
VP, Principal Analyst, Forrester

David Johnson
Principal Analyst, Forrester

Jonathan Roberts
Senior Analyst, Forrester

Kim Herrington
Senior Analyst, Forrester

Betsy Summers
Principal Analyst, Forrester

Angelina Gennis
Senior Analyst, Forrester

Su Doyle
CX Exec Partner & Sr Analyst, Forrester

Eric Epstein
VP, Executive Partner, Forrester

Jen Sanning
Executive Partner, Forrester

Judy Weader
Senior Analyst, Forrester

Peter Wannemacher
Principal Analyst, Forrester

Fiona Swerdlow
VP, Research Director, Forrester

Alyson Clarke
Principal Analyst, Forrester

Colleen Fazio
Senior Analyst, Forrester

Jay Pattisall
VP, Principal Analyst, Forrester

Kelsey Chickering
Principal Analyst, Forrester

Tina Moffett
Principal Analyst, Forrester

Mike Proulx
VP, Research Director, Forrester

Gina Bhawalkar
Principal Analyst, Forrester

Ted Schadler
VP, Principal Analyst, Forrester

Chuck Gahun
Principal Analyst, Forrester

Joe Cicman
Senior Analyst, Digital Transformation, Forrester

Dipanjan Chatterjee
Vice President, Principal Analyst, Forrester

Nikhil Lai
Senior Analyst, Forrester

Julie Ask
Vice President, Principal Analyst, Forrester

Christina McAllister
Senior Analyst, Forrester

David Truog
VP, Principal Analyst, Forrester

AJ Joplin
Senior Analyst, Forrester

Sheila Mahoutchian
Senior Analyst, Forrester

Senem Guler Biyikli
Researcher, Forrester

Jessica Liu
Senior Analyst, Forrester

Stephanie Liu
Analyst, Forrester

Zeid Khater
Analyst, Forrester

Pete Jacques
Principal Analyst, Forrester

Audrey Chee-Read
Principal Analyst, Forrester

Rich Saunders
Senior Analyst, Forrester

Joe Stanhope
VP, Principal Analyst, Forrester

2023 Sponsors

PLATINUM SPONSORS:
• Cloudblue
• CSG
• IBM
• InMoment
• Microsoft
• NICE

GOLD SPONSORS:
• Acxiom
• Ada
• Aisera
• Alchemer
• Amdocs
• ASAPP
• Bloomfire
• Bounteous
• Callminer
• Concentrix
• Coveo
• eGain
• Forethought
• Forsta
• Quanta Metric
• Reltio
• Reputation
• Rightpoint
• Thematic
• TheyDo
• Verint

SILVER SPONSORS:
• Blastx Consulting
• Deluxe
• HCL Software
• Khoros
• Live Vox
• Message Gears
• Optimizely
• Question Pro
• Sendoso
• Tethr
• ZETA

BRONZE SPONSORS:
• Assembled
• Brooks Bell
• D-ID
• Journey Track.io
• KMS Lighthouse
• Liferay
• Opinator
• Sendbird
• Studio Science
• ZIZO