CX North America 2024 | Forrester | 17 June 2024 | Gaylord Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, TN 37214, USA

The pressure is on customer experience teams to generate loyalty and retain customers. CX leaders must also do more to move the needle on customer-obsessed business outcomes. The key to success is building a customer-obsessed growth engine that ties CX to business goals with teams aligned on customer obsession.

This events explore how to thrive in this new era:

• Understand what human + AI means for your customers, employees, and organizations​
• Align CX, digital, and marketing to prepare for the future of boundless experiences ​
• Create unique experiences to drive customer loyalty ​
• Unlock and act on customer insights ​
• Upgrade your CX, digital, and marketing practices ​
• Measure the business impact of customer experience

2023 Past Speakers

Jennie Weber
Chief Marketing Officer, Best Buy

David Nygaard
President of Omnichannel Home/Services Operations/Sales, Best Buy

Aarthi Murali
Chief Customer Experience Officer, M&T Bank

Elizabeth Killinger
Executive Vice President, NRG Home, NRG ENERGY

Amy Summy
EVP, Chief Marketing Officer, and Head of Consumer Business , Labcorp

Jim Azzouz
Executive Director, Global CX Products & Customer Relations , Ford Motor Company

Jon Cook
CEO, VMLY&R

Jessica Saperstein
Chief Customer Experience Officer, Voya Financial

Tom Armstrong
Head of the Voya Behavioral Finance Institute for Innovation, Voya Financial

Elena Parlatore
Head of Global Consumer Experience, PepsiCo

Tisha Cole
Director, Customer Insights, Kenvue, part of the Johnson & Johnson Family of Companies

Catherine Beck
VP, Customer Experience & Analytics, Ameriprise Financial

Laura Irvin Magniet
Global Customer Experience Manager, Caterpillar

Debra Nelson
Sr. Organizational Development Consultant , Caterpillar

Keith Thach
Enterprise Solutions Architect, Caterpillar

Allysun Lundy
VP, Retail Media Strategy, Publicis Commerce

Adrienne Lahens
Global Head of Operations , TikTok

Addie Swartz
CEO, reacHIRE

Lawrence Montgomery
Chief Marketing Officer , Baptist Health

Paul Loux
VP, Store Design and Experience, Ulta Beauty

Reed Smith
Ardent Health, Chief Consumer Officer

Peggy Byrd
Chief Marketing Officer, Boston Globe Media

Saeyoung Cho
Chief Strategy Officer, Captiv8

Kristina Coppernoll Mandrelle
Manager, Retail Customer Experience Design , Consumer Energy

Anthony (Tony) G. Wilhelm, Ph.D.
Director, Performance, Risk and Social Science Office, NOAA Federal

Richard Sanderson
Marketing, Sales & Communications Practice Leader, Spencer Stuart

Melissa Parrish
VP, Group Director, Forrester

Shar VanBoskirk
VP, Principal Analyst, Forrester

Keith Johnston
VP, Group Director, Forrester

James L. McQuivey, PhD
VP, Research Director, Forrester

Sharyn Leaver
Chief Research Officer, Forrester

Brandon Purcell
VP, Principal Analyst, Forrester

Katy Tynan
VP, Principal Analyst, Forrester

David Johnson
Principal Analyst, Forrester

Jonathan Roberts
Senior Analyst, Forrester

Kim Herrington
Senior Analyst, Forrester

Betsy Summers
Principal Analyst, Forrester

Angelina Gennis
Senior Analyst, Forrester

Su Doyle
CX Exec Partner & Sr Analyst, Forrester

Eric Epstein
VP, Executive Partner, Forrester

Jen Sanning
Executive Partner, Forrester

Judy Weader
Senior Analyst, Forrester

Peter Wannemacher
Principal Analyst, Forrester

Fiona Swerdlow
VP, Research Director, Forrester

Alyson Clarke
Principal Analyst, Forrester

Colleen Fazio
Senior Analyst, Forrester

Jay Pattisall
VP, Principal Analyst, Forrester

Kelsey Chickering
Principal Analyst, Forrester

Tina Moffett
Principal Analyst, Forrester

Mike Proulx
VP, Research Director, Forrester

Gina Bhawalkar
Principal Analyst, Forrester

Ted Schadler
VP, Principal Analyst, Forrester

Chuck Gahun
Principal Analyst, Forrester

Joe Cicman
Senior Analyst, Digital Transformation, Forrester

Dipanjan Chatterjee
Vice President, Principal Analyst, Forrester

Nikhil Lai
Senior Analyst, Forrester

Julie Ask
Vice President, Principal Analyst, Forrester

Christina McAllister
Senior Analyst, Forrester

David Truog
VP, Principal Analyst, Forrester

AJ Joplin
Senior Analyst, Forrester

Sheila Mahoutchian
Senior Analyst, Forrester

Senem Guler Biyikli
Researcher, Forrester

Jessica Liu
Senior Analyst, Forrester

Stephanie Liu
Analyst, Forrester

Zeid Khater
Analyst, Forrester

Pete Jacques
Principal Analyst, Forrester

Audrey Chee-Read
Principal Analyst, Forrester

Rich Saunders
Senior Analyst, Forrester

Joe Stanhope
VP, Principal Analyst, Forrester

2024 Sponsors

PREMIER:
• Medallia
• Full Story

PLATINUM:
• CSg
• GENESYS
• Nice
• Qualtrics

GOLD:
• ACXIOM
• Alchemer
• Bynder (Unite. Create. Thrive.)
• Calendly
• CallMiner
• Concentrix
• InMoment
• IntouchTMx
• Thematic
• Uniphore
• He Observe-Ai

SILVER:
• Blastx Consulting
• Carenet Health
• Cognigy
• Forethought
• QuestionPro

BRONZE:
• D-ID
• Sundaysky
• Marvin J
• Journey Track
• Verndale