CX NXT - Customer Experience BFSI Summit , UAE 2024 | Martechvibe | 26 February 2024 | Conrad Dubai, Sheikh Zayed Rd, Trade Centre, Trade Centre 1, Dubai, UAE

The summit is set to address the challenges and opportunities faced by the Middle East in adapting to online customer service. With a focus on the BFSI industry’s shift towards self-service and digital payments, the summit will explore the potential of digital channels, two-way communication, convenience, trust, and transparency. The summit will play a crucial role in shaping the industry’s path forward. Bringing together industry leaders, experts, and innovators to share strategies, best practices, and technologies that can help organisations elevate their customer experience offerings in the MENA region.

Why you should attend:
• Industry Insights: Gain deep insights into the current state of the market, emerging trends, and customer expectations in the MENA region’s banking, financial services, and insurance sectors.
• Best Practices and Strategies: Learn from CX pioneers and industry leaders about best practices, innovative strategies, and successful case studies in elevating CX in the industry.
• Networking Opportunities: Connect and engage with industry peers, experts, and potential partners, fostering meaningful relationships and collaborations.
• Actionable Takeaways: Acquire practical, actionable strategies and tools to overcome challenges and transform CX initiatives within your organisation.
• Thought Leadership: Interact with renowned thought leaders and participate in insightful discussions, gaining valuable perspectives on industry trends and future directions.

2024 Speakers

Adel Hameed
Senior Vice President, Global Customer Success, PayTabs

Ahmed Alzarooni
Senior Vice President for Customer Service, Daman Healthcare

Alex Bak
Head of Customer Experience, Transformation and Innovation, Commercial Bank International

Asma Beljaflah
Head of EI Contact Centre Operations Tanfeeth

Banali Malhotra
Marketing Strategy Expert

Codin Caragea
Head of Customer Experience, Alinma Bank

Dr Jelena Janjusevic
Academic Head of Accountancy Economic and Finance; Global Director of Studies in Finance, Heriot-Watt University

Lianne Braganza-D’Sylva
Chief Marketing Officer, Cigna Insurance Middle East

Lina Yahya
EVP & Head – Customer Excellence & Protection, RAKBANK

Mai Momani
Head of Client Experience, Invest Bank

Mamoun Alhomssey
Chief Technology Officer, Ajman Bank

Maram Habash
Senior Vice President and Head - Client Experience and Conduct – Retail Banking & Treasury, Mashreq

Mohamed Roushdy
Founder, Fintech Bazaar

Mohammed Shazzaib
Founder & CEO, Beep

Pavel Bulowski
CPO & Co-Founder, Meiro

Pranay Sharma
Chief Product Officer in Advanced Analytics Co, Emirates NBD

Rahul Otawat
VP, Strategy, Analytics & Data Science - Wealth, Neobiz and Business Banking, Mashreq

Radu Topliceanu
Executive Vice President, Head of Neo & Personal Banking, Mashreq Neo

Saad Ansari
Co-founder & CEO, Xpence

Siddarth Iyer
Head - Digital & CX, GIG Gulf

Sindhu Sreenath
Managing Director, QuestionPro

Soheyl Kadjani
Chief Digital Officer. Rabobank

Sreenath Manghat
Head- Strategy & Planning, Bank Dhofar

Srinivasan Sampath
Acting Group Chief Technology Officer, First Abu Dhabi Bank

2024 Sponsors

GOLD SPONSORS:
• Question Pro
• Freshworks

SILVER SPONSOR:
• Kaleyra

ASSOCIATE SPONSOR:
• Meiro Customer Data Platform