CX Retail Exchange 2023 - USA | IQPC | 12 September 2023 | Marriott Dallas Uptown, 3033 Fairmount St, Dallas, TX 75201, USA

Amidst an increasingly volatile and unpredictable retail environment, leaders in the space are finding innovative new ways to adapt and drive their brands forwards whilst maintaining strong CX at their core! From streamlining operations in a tightening economy, to meeting new shopping expectations in the post-COVID era; from driving strong employee experience, to leveraging new advancements in technology and data analytics– now is the time to come together and share their innovative strategies and solutions from the cutting edge of retail.

2023 Speakers

Cristina Puoti
Head of Customer Care, CHANEL

Cammie Cannella
VP Global Education & Customer Relations, Kiehls

Celeste Rismini-Johnson
Chief Merchandise and Operations Officer, Barnes & Noble College

Anu Jagtap-Chatterjee
Director, Global Demand Accelerator, PepsiCo

Kaitlyn Daleiden
Principal UX: Experience Strategy, Content & Communications, Nordstrom

George Banner
Director of Customer Experience, Crumbl Cookies

Douglas Brand
VP, Custom and Repair, Signet Jewelers

Richard Degnan
SVP Brand and Customer Experience, FRONTGATE

Shaun Marshall
VP, Customer Care, Careismatic Brands

Jace Goodrow
VP, Retail, Ayr Wellness

Kirby Shimko
VP, Services, BJ's Wholesale Club

Ryan Holt
Director Customer Care - Product Resolution, Floor & Decor

Karen Myers
Regional Vice President, Big Lots

Ingrid Lindberg
Founder & CXO, Chief Customer

Alexander Genov
Head of Marketing Insights and Customer Research, Zappos.com