CX RETREAT 2024 | Ashton Media | 30 October 2024 | RACV Cape Schanck Resort, Trent Jones Dr, Cape Schanck VIC 3939, Australia
Venue
RACV Cape Schanck Resort
RACV Cape Schanck Resort, Trent Jones Dr, Cape Schanck VIC 3939, Australia
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| Event Date |
Thu Oct 31 +11 - Fri Nov 1 +11 (about 2 months ago)
In your timezone (EST): Wed Oct 30 9:00am - Thu Oct 31 9:00am |
| Location |
RACV Cape Schanck Resort
Trent Jones Dr, Cape Schanck VIC 3939, Australia |
| Region | APAC |
Details
Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the event will host 70 of Victoria’s most senior leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful Think Tank discussions, all interspersed with the time and space you need to have real and meaningful conversations with your peers.
It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list, and instead spend two days working through your challenges with peers, exploring opportunities with prospective partners to help transform your strategy, and paving the way for success in the road ahead.
WHO:
• Chief Customer Officers
• GM Customer Experience
• Heads of CX
• GM Digital Experience
• Heads of Experience Design
• Heads of UX
• Heads of NPS
• Directors of Customer Insight
• Heads of Customer Intelligence
• Heads of Research
• Heads of Insights & Analytics
• GM CX and Insights
• Directors of Voice of Customer
Speakers
2024 Speakers
Ian Evans
Group Owner - Decision Intelligence, Data & AI, Telstra
Patrick Ryan
Head of Customer Experience, Sportsbet
Ledi Lapaj
Director Customer Experience, Bank-al-Etihad
Dr. Violet Lazarevic
Head of Enterprise-Wide Customer and Market Insights Centre of Excellence, Telstra
Kate Young
Executive Manager – Marketing Strategy & Capability, ANZ
Candice Liew
Head of Customer Strategy and Insights, Flybuys
Jonas Katzellenbourg
Managing Director, Concentrix Catalyst
Brad Meehan
Managing Director, Strativity Group
Ben Fettes
VP Marketing and Direct Customer Experience, P&O Cruises
Melo Calarco
Mindfulness and High Performance Coach
Janett Egber
Lead CX Capability, Medibank
Edwina Morgan
GM Customer and Strategy, Salvos Stores
Cindy Vandecasteele
General Manager, Customer Engagement, Alinta Energy
Jessica Gernelle
Chief Customer Officer, Forty Winks
Daniel “Pancho” Gutstein
CEO, Forty Winks
Wesley Kerr
GM Marketing and Customer Experience, GAZMAN
Steve Hoffman
Head of Customer Experience, Bunnings
Liam Woods
GM Digital, HCF
Gillian Smythe
Managing Director ANZ, Salsify
Alexander Mahr
Managing Director, Coveo
Sponsors & Partners
2024 Partners
PLATINUM PARTNERS:
• Medallia
• Covea
GOLD PARTNERS:
• AWS
• Concentrix
• LivePerson
• Qualtrics XM
• Sitecore
• Salsify
• X
• Strativity
• Zendesk
• AKQA
• User Testing
• Thematic
• A UST Company
• OT
• OpenText™ Information Reimagined