CX Revolution 2019 | Marcus Evans Australia | 8 September 2019 | TBA, Melbourne, Australia

Why Should Attend?
The digital age has empowered customers, enabling them to interact with a product or service through multiple channels and creating innumerable touch points. This has made it crucial for businesses to deliver on this new battlefield through a consistent and seamless experience across channels. To achieve this, businesses need to know, help, and wow their customers at each opportunity. In recognition of these factors, marcus evans is launching the CX Revolution 2019 conference which will address the need of businesses to keep up-to-date on methods to remain cognisant of customer needs and satisfaction.

The marcus evans CX Revolution 2019 event will delve into digital transformation as a key initiative in CX differentiation, as well as propelling your team along a customer centric journey via case studies from international and regional industry leaders. The half-day interactive workshop will run as a highly engaging and interactive day with breakout sessions for each module that will support leaders who are building capability or facing challenges in delivering consistent customer experiences to the quality they desire. This event will be a propellant towards continuous improvement in customer experience and provide CX professionals with the tools to empower staff and move towards a customer-obsessed culture. Don’t miss your chance to hear from international speakers and award winners such as Johnson and Johnson USA, Unilever Singapore, Paypal, Bendigo and Adelaide Bank, Honda and many more!

2019 Speakers

Chester Twigg
Global Chief Customer Officer, Johnson and Johnson, USA

Aseem Puri
VP, Global Marketing and Business Development, Unilever, Singapore

Richard Spencer
CXO, NSW Business Chamber

LeDon Brooks
VP, Customer Experience Schneider Electric

Elaine Herlihy
Director of Marketing

Adrienne Jerram
Director, CX SDN Children’s Services

Harriet Wakelam
Director, Design Centre, IAG

Catherine Hills
Head of UX, IOOF Holdings

2019 Partner

• Central