CX Singapore 2017 | Forrester Research | 30 August 2017 | Singapore, 6 Raffles Boulevard, Marina Square Singapore 039594

Delivering Exceptional Digital Customer Experiences.

Today's CX leaders are expected to not just create great experiences, but to deliver digital CX programs that drive revenue and growth. To create breakaway CX, disciplined analysis and execution are required. Forrester's 2017 CX Singapore Forum will leverage our most recent research to help CX pros plan, design, and manage digital experiences that create real business impact.

2017 CX Innovators and Forrester Speakers

Tom Blackman
Director of Sales, Asia, Zendesk

Charlie Dai
Principal Analyst, Forrester

Frederic Giron
Vice President, Research Director, Forrester

Angela Hunter
Executive Vice President and Chief Customer Officer, Prudential Assurance Singapore

Jochen Kieninger
Head of CRM (IT), dm Drogerie Markt

Pin Yiing Kwok
Digital Marketing Manager, Pizza Hut Restaurants Asia

Zhi Ying Ng
Analyst, Forrester

Manish Shah
Vice President- SE Asia , Verint Systems

Xiaofeng Wang
Senior Analyst, Forrester

Tom Champion
Senior Analyst, Forrester

Kadir Dandir
Head of Global Practice Customer Intelligence , SAS

Dominic Hoffmann
Chief Customer Experience Officer, Lazada Malaysia

Jonathan Hwa
Regional Head of CX, ZALORA Group

Malcolm Koh
Head of Customer Experience, Singapore, Grab

Tom Mouhsian
Principal Analyst, Forrester

Vikram Sehgal
Vice President, Research Director, Forrester

Alison Turner
Director, Client and Market Intelligence, APAC, Jones Lang LaSalle (JLL)

2017 SPONSORS

Gold
• Zendesk

Emerging Pavilion
• DigiMind
• Qualtrics
• SAS