CX Telecoms Exchange 2024 | IQPC | 22 April 2024 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

In such a competitive landscape, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey, harnessing data to predict customer needs and propel your CX, or finding ways to increase customer retention, loyalty and reduce churn rates.

The events will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges.

2024 Speakers

Katalin Méry
Customer Service Director, Telekom HU

Todd Gillam
Former Executive Director Customer Experience, Comcast

Lolitta Suffian
Vice President, Group Customer Experience, Telekom Malaysia

Ahmad Samir
CX Planning & Design Director, Telecom Egypt

Alexandra Foster
Managing Director Division X, BT

Sumit Srivastava
Digital & Commercial Officer, Virgin Mobile

Jan Hruška Hru
Chief Technology Officer, O2 Czech Republic

Siggeir Örn Steinthorsson
Director of Product & Customer Experience, Sýn

Ruben Bell
Head of Engineering Delivery Optimisation & Global Digital Demand, Vodafone

Mark Taylor
Head of Global Streaming Product, Sky

Manuela Pifani
Chairperson, CXellence Consulting

Sandra De Zoysa
Group Chief Customer Officer, Dialog Axiata Plc

Tarek Abubakr
Head of Technical Customer Experience, Etisalat Egypt

Rob Glennon
VP, Customer Insights, Viasat

Chris Thomson
Senior Account Executive, Treasure Data

Dr Stacy Moore
Lead Psychologist, Inner Circles Psychology

Olivia O'Donnell
Account Executive, Language IO

Prince Thomas
Vice President - Head of CX, Digital Design and Transformation Office, Etisalat

2024 Sponsors

• Language I/O
• Treasure Data
• Quantum Metric
• Reply
• Genesys