CX Telecoms, Media & Tech Exchange 2023 | IQPC Exchange | 25 April 2023 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK
Venue
Hilton London Syon Park
Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK
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Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Wed Apr 26 BST - Thu Apr 27 BST (over 1 year ago)
In your timezone (EST): Tue Apr 25 7:00pm - Wed Apr 26 7:00pm |
| Location |
Hilton London Syon Park
Park Rd, Isleworth TW8 8JF, UK |
| Region | EMEA |
Details
will look to the future to examine the intersection between these converging industries, and how they can collaborate and learn from one another to provide effective and sustainable CX strategies. We are thrilled to be expanding the Exchange this year to include these innovative industries of technology and media alongside our telecoms community.
There's more! We are excited to share with you the return of the #CXTMT Awards! The awards will provide the perfect opportunity to celebrate your own achievements and those of your peers. We can’t wait to come together to honour the continuing advancements within the industry and the individuals who work tirelessly to champion the voice of the customer.
speakers will be announced soon! Stay tuned to see which innovative thought-leaders will be joining us for another exciting year across the Telecoms, Media & Tech space.
Speakers
2023 Speakers
Burcu Begic
Director of Customer Services / Experience, A1 Slovenia
Nicholas Browne
Enterprise Contact Centre Sales Lead, Atos
Melissa Zalbeigi
Director of Customer Service, Betsson Group
Mark Billingham
Managing Director, Capita Experience
Saurabh Khatri
Group Product Manager, Deliveroo
Karolina Baszarkiewicz
Chief Customer Officer, Elisa
Paul O'Carroll
Telco & Media Lead, UKI, Forgerock
Abi Pearl
Member Innovation Director, Giffgaff
Grigor Kotzev
Director of International Business Value Consulting, Khoros
Lou Duponchel
Director, Digital Transformation & Customer Experience, Orange Polska
Bakyt Aidaralieva
Head of Player Experience, Formerly at Rovio Entertainment
Silvia Gallo
Director of Player Experience, Scopely
Nima Baniamer
Senior Product Owner, Sky
Olly Perrins
Head of TV Services, Sky
Ashling Williamson
Head of Service Experience, Three Ireland
David Hicks
Founder & CEO, Tribecx
Begüm Saraçoğlu
Head of Digital Experience, Türk Telekom
Tomaž Kampuš
Group CSO & CXO, United Group
Jaakko Lempinen
Head of Customer Experience, YLE
Sponsors & Partners
2023 Sponsors
SILVER PLUS MAINSTAGE:
• Capita
• ForgeRock
SILVER PLUS PANEL:
• Khoros
SILVER SPONSORS:
• solvatio
• Kore.ai
• Medallia