CX Transformation: Financial Services 2018 | IQPC | 4 December 2018 | Hilton London Kensington, 179-199 Holland Park Ave London W11 4UL, United Kingdom
Venue
Hilton London Kensington
Hilton London Kensington, 179-199 Holland Park Ave London W11 4UL, United Kingdom
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| Event Date |
Tue Dec 4 GMT - Wed Dec 5 GMT (about 6 years ago)
In your timezone (EST): Tue Dec 4 12:00am - Wed Dec 5 12:00am |
| Location |
Hilton London Kensington
179-199 Holland Park Ave London W11 4UL, United Kingdom |
| Region | EMEA |
Details
Implementing change to gain a competitive edge and meet the needs of a demanding customer base
In 2016 the number of people conducting all or some of their financial transactions online increased by 10% to 19.6million, meanwhile, 461 branches closed. Whilst inescapable, digitalisation creates disruption and makes it even more difficult to ‘know your customer’. The social and technological landscape is pushing financial services to evolve at a faster rate than ever before.
Furthermore, the introduction of digital channels shines a spotlight on other areas for improvement such as; data analytics, effectively communicating with your customer base and company culture. Join us to learn how forward thinking companies in FS are implementing the changes customers expect.
The 2017 CX Transformation: Financial Services Forum will explore key issues facing the financial services sector; providing the opportunity to learn from CX leaders across FS, offering a streamed and interactive agenda, including workshops and discussion groups tailored towards businesses at different points in their journey.
Speakers
2018 Speakers
Martijn Moerbeek
Group Digital Strategy & Innovation Director, Legal and General
Enrique Gomez Alonso
Chief Customer Officer, Zurich Spain
Jane Cormack
Product Development and Delivery Director, Start Up Loans, British Business Bank
Wincie Wong
Digital Propositions Lead Personal & Business Banking, RBS
Aline Baeck
Head of Design, Capital One
Steve Snowdon
Head of Lean, Mashreq Bank
Brian Harris
Chief Product Officer, Currencies Direct
James Brindley-Raynes
Global Product Manager Staff Digitisation, HSBC
Bruno Genovese
Director of Customer & Propositions, Virgin Money Digital
Paola Miani
Head of Design Strategy, Digital Customer Experience, Lloyds
Adam Ginty
Head of Customer Experience, United Bank UK
Jay Tulloch
Head of Design, Metro Bank
Sarah Eborall
Head of Customer Experience & Digital Customer Solutions, Barclays Partner Finance
Ross Hunter
Product Direct, Retail Banking, Post Office
Matthew Ford
Product and Marketing Director, Tandem Bank
Michael Freund
Head Data & Analytics Solution Delivery, Credit Suisse
Tony Crane
Customer Experience Director, Bank of Ireland UK
Stephen Dury
Director, New Business Models, Santander
Abhijit Akerkar
Head of Applied Sciences, Business Integration, Lloyds Banking Group
Chris Briggs
International Implementation Projects Manager, AXA Travel Insurance
Nils Schmeling
Founder and Managing Partner, N3WStrategy
Will Green
Propositions and Innovation Director, Barclays
Natalie Soderlund
Service Designer, OP Financial Group
Doug Overton
VP, Consulting & Insight, Praxidia
Sponsors & Partners
2018 Sponsors and Partners
SPONSORS:
• CallMiner
• Communisis
• Nirva UK
• Praxidia
MEDIA PARTNERS:
• Crowd Reviews
• CRMXchange
• CX Network
• Fintech Finance
• Financial IT
• Global Banking & Finance Review
• Mind Commerce