CX Transformation: Insurance 2017 | International Quality & Productivity Center | 20 June 2017 | London, United Kingdom
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Jun 20 BST - Wed Jun 21 BST (over 7 years ago)
In your timezone (EST): Tue Jun 20 12:00am - Wed Jun 21 12:00am |
| Location | London, United Kingdom |
| Region | EMEA |
Details
The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider.
Yet insurance executives are fast realizing that the leading carriers are the ones delivering customer experiences that inspire loyalty and attract new customers frustrated by their experiences with their current providers. AXA’s €200 million venture capital fund to improve customer experience is a case in point.
That's why we're back for the 3rd Annual Customer Experience Transformation: Insurance Forum. It’s the only event in the UK to focus specifically on customer experience for the insurance sector, and we're assembling CX leaders to share concrete hints and tips on keeping up with customer demands. We will be tackling your biggest challenges and providing you with inspiring ideas on how to make your CX strategy a success.
Speakers
Adam Jacobsen
Director of Customer Experience
Jenny Burns
Director of Brand and Customer Experience
Just.
Sven Schultheiss
Head of Customer Centricity & Quality Management
David Nottingham
Head of Customer Propositions
Wesleyan Assurance Society
Sven Schultheiss
Head of Customer Centricity & Quality Management
David Nottingham
Head of Customer Propositions
Wesleyan Assurance Society
Tina Dorrington
Customer Experience Manager
Domestic & General
Ingrid Woodward
Former Global Customer Operations Director
AIG
Paul Allen
Director
Comotion
Denise McQuaid
Director of Innovation
Comotion
Natacha Moinard
Head of Customer Care
Swiss Life
Enrique Gomez Alonso
Chief Customer Officer
Zurich Spain
Agnieszka Tober-Buszman
Head of Customer Operations
AXA
Mark Southern
Commercial Director
WPA Group
Tobias Taupitz
CEO
Insure A Thing
Jens Hartwig
Co-Founder
Insure A Thing
Helene Gullen
Head of Customer Experience
Unum
Jimmy Williams
CEO
Urban Jungle
Alan Jackson
Customer Experience Manager
AXA
Giulia Ajello
Senior Development Strategy Manager
Prudential
Brigitte Small
CEO
Arowana
Sponsors & Partners
Sponsors & Exhibitors:
Confirmit
LogMeIn
eKomi