CX Trends in 2025 and Beyond 2025 | Genesys | 7 January 2025 | Webinar
Venue
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| Event Date |
Wed Jan 8 UTC (4 months ago)
In your timezone (EDT): Tue Jan 7 7:00pm - Tue Jan 7 7:00pm |
| Location | Webinar |
| Region | All |
Details
This webinar is a must-attend for contact center leaders, customer service managers, business executives and anyone passionate about driving impactful customer experiences. If you’re ready to lead the way in 2025 with cutting-edge insights, this event is for you.
About the webinar
As customer experience (CX) professionals rapidly adapt their strategies to include AI and digital transformation, staying ahead has never been more important. Join us for an exclusive look into 2025’s top CX and EX trends. Our expert panel will unpack game-changing developments in AI-driven personalization, ethical AI practices, workforce evolution and more—equipping you to take your customer and employee experience strategies to the next level.
Register to learn more about:
• Leveraging AI for hyperpersonalized and ethical customer experiences.
• Enhancing customer journeys with strategic, real-time cross-channel engagement.
• Driving measurable business outcomes with CX strategies and next-gen workforce engagement management.
Speakers
2025 Speakers
Megan Burns
Founder and Principal, Experience Enterprises
Robin Gareiss
CEO & Principal Analyst, Metrigy
Sami Beydoun
Team Leader, Student Services Hub, Western Sydney University
William Dummett
Chief Privacy Officer, Genesys
Prajwal Ramachandra
Managing Director, Global Contact Center Practice Lead, Accenture