CX UK Exchange 2022 | IQPC | 5 December 2022 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

Welcome to the annual cross-industry Exchange for CX leaders, the platform, to meet, engage and benchmark the next era of customer excellence.

We are currently living in an important time for CX - a time to assess what stays and what goes after the Great Digital Acceleration of the global pandemic at the same time as we, as well as our customers, adapt to the ongoing cost-of-living crisis. It is a year to rethink and boost the CX functions within our organisations and put our “CXpertise” to some good use – starting here at the CX UK Exchange!

This Exchange will for the first time ever not only give you a chance to assess what you need to bring with you back to your respective companies but will also give you a chance to lend your expertise to non-profit organisations that may not have their own resources to advance their customer experiences. Furthermore, there will be plenty of opportunities for self-reflection as we reimagine the contact centre, explore new innovations that can bring us closer to the customer, such as live-streaming, and assess how to make the most out of the CX profession, both by holding yourself accountable, but equally, long term.

2022 Speakers

David Hicks
Founder, CEO, TribeCX, Speakers

Lyndsey Edgar
VP, Operations, Monzo

Shaaz Mahboob
Head, Digital Development, NHS England

Louise Williams CCXP
Group Head, Customer Experience Design, Implementation, TUI

Yenan Wang
Head, Live Agency, TikTok

Andrew Clayton
Group Head, Customer Experinece, Close Brothers

Gillian Forrest
Business Strategy Director, Consumer, Barclays

Laura Ross
Head, Customer Transformation, Holland, Barrett

Robert Ling
Assistant Director, Technology, Change, North Yorkshire County Council

Colin Ord
Head, Customer Care, Great British Railways

Saielle DaSilva
Global VP, Experience Design, StepStone Group

Yolanda Valery Gil
Head, Digital Engagement, Ocado Group

Sarah Roberts
Head of Customer Engagement and Business Development, Hampshire County Council

Christopher Brooks
Founder, Customer Experience World Games

Scott Rolph
Global Head, Data Quality, Inventory Transformation, BT

Elena Rozanova
Customer Experience Lead, Lloyd's Register

Michelle Beeson
Senior Analyst, Forrester

Sanjeev Kumar
VP, EMEA, boost.ai

Ben Pinitile
EMEA Technical Enablement Manager, RingCentral

Andy McDonald
Director, Retail, FMCG, Logistics, Capita

Nan Russell
Advisory Director EMEA, Qualtrics

Mathieu Acin
Exec Director Sales, CSG

2022 Sponsors

GOLD PLUS SPONSOR:
•RingCentral

GOLD SPONSOR:
• Momentive - Maker of GetFeedback

SILVER PLUS SPNSORS:
• Boost.ai
• Capita
• CSG
• eGain
• Treasure Data
• Qualtrics
• unitQ
• Maintel
• NICE
• Nuance
• Uncrowd
• WNS

BRONZE SPONSORS:
• Medallia