CX Utilities 2020 | IQPC | 21 April 2020 | TBA, London, UK
Venue
TBA
TBA, London, UK
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| Event Date |
Tue Apr 21 BST - Wed Apr 22 BST (over 4 years ago)
In your timezone (EST): Tue Apr 21 12:00pm - Wed Apr 22 12:00pm |
| Location |
TBA
London, UK |
| Region | EMEA |
Details
Developing a seamless CX journey that enables customers to achieve their cost and reliability goals will ensure customer retention and maintain profitability.
But as rapidly emerging competitors redefine energy standards through efficient, low cost digital operations, utilities companies must reimagine their approaches to customer centricity, innovate with agility, build their brand and leverage digital channels to remain competitive.
That's why we're bringing together Europe's leading CX Utilities professionals to share best practice and work towards common goals such as cultural change, customer centricity, digital transformation, data analytics, process improvement and more.
Speakers
2020 Speakers
Jocelyn McConnachie
Conference Chair, CX Expert
Roy Baker
Director of Transformation, SSE
Rebecca Dibb-Simkin
Marketing & Product Director, Octopus Energy
Eileen Brown
Customer Experience Director, Northern Gas Networks
Dr. Christopher McLachlan
Company Builder – Innovation Management, EnBW
Claire Forbes
Senior Director Corporate Communications, OFWAT
Richard Bellingham
Head of Compliance, Ofgem
James Doig
Head of Customer Strategy, Centrica
Stephen Murray
Head of Energy Commercial and Partners, Moneysupermarket.com
Barry White
UK Customer Transformation Programme Manager Customer & Stakeholder Experience, National Grid
Sue Moore
Customer Immersion - UK Lead, E.ON
Faye England
Customer Experience and Change Manager, Thames Water
Alex Russell-Rutherford
CX Manager, Wessex Water
Joel Strohmeier
Digital Transformation Manager, Bristol Energy
Liam Mulholland
Former Director of Customer Services, Northern Ireland Water
Chanice Henry
Editor-in-Chief, CX Network
Richard Farrell
Chief Technology Officer, MatsSoft
Paul White
Director of Customer Engagement, IFS
Matilda Kristofferson
Senior Consultant, Data and Technology, Relay42
Nick Emanuel
Solutions Architect, Utilities, Quadient
Mustafa Atik
CCM & CX expert, Utilities and Telecoms, Quadient
Sponsors & Partners
2020 Sponsors
• Auriga
• IFS
• MatsSoft
• Relay42
• Quadient