CX Week Canada 2019 | IQPC | 23 September 2019 | The Chelsea Hotel Toronto, 33 Gerrard St W, Toronto, ON M5G 1Z4, Canada

Venue
The Chelsea Hotel Toronto
The Chelsea Hotel Toronto, 33 Gerrard St W, Toronto, ON M5G 1Z4, Canada

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Event Date Mon Sep 23 ADT - Wed Sep 25 ADT (about 5 years ago)
In your timezone (EST): Mon Sep 23 7:30am - Wed Sep 25 1:30pm
Location The Chelsea Hotel Toronto
33 Gerrard St W, Toronto, ON M5G 1Z4, Canada
Region Americas
Details

We run the largest global CX network with 150k+ members, and CX Week Canada pulls together 150 locally based enterprise leaders to set a stage of peer-to-peer bench marking, networking, and learning.

This year focuses on the Customer Experience as the umbrella strategy for excellent business outcomes. We will dive into design thinking, customer service, digital transformation, & employee experience.

Speakers

2019 Speakers

Edwin Frizzel
Regional VP, Accor Central Canada and the General Manager, Fairmont Hotels

Paul Pellizzari
VP Global Social Responsibility, HardRock

Elizabeth Carriero
Director, Employee Experience Transformation and Design, RBC

Marc Gordon
The CX Expert, marcgordon.ca

Tito Kang
VP Brand Leader, MTY Foods

Jade Salazaar
Director of Service Design, Rogers Communication

Dolly Konzelman
President, CSPN

Stefany Singh
Director of Digital Innovation, Canadian Institute for Health Information

Yves Rannou
VP Digital Solutions, Sunwing

Bradley Hamilton
VP of Enterprise Risk, Scotiabank

Jon Fisher
EVP Experience & Lifestyle, Windmill Golf

Matt Cebulski
Discovery & Partnerships, Loblaw Digital

Tom Doulos
VP Customer Experience, Endy Canada Inc.

Crystal D’Cunha CLC, CPS
Chief Experience Officer, The Inside View

Chris Mahlberg
VP Business Banking, BMO Financial

Charley Butler
Managing Director Member Innovation & Experience, Ontario Teacher's Pension Plan

Jessica Cryer
VP of Business Development, CSPN

Ramy Nassar
Director of Innovation, Mattel

Patrick Bach
Director of Service Design, CIBC

Craig Dowden
Founder & Author of “Do Good to Sell Well”, Dowden Associates

Jeremy Bailey
Head of Experience Design, Freshbooks

Slavko Eror
Principle Experience Designer, Intuit

Daniel Rose
Co-Founder, Innovation Designer, The Moment

Nitin Badjatia
Senior Director, Product Strategy, Customer Service Management, ServiceNow

Sponsors & Partners

2019 Sponsors

• Connex
• D2L Corporation
• ServiceNow
• Veriday