CXFS 2017: Next Gen CX for Financial Services | 17 July 2017 | Renaissance Boston Waterfront Hotel, Boston, MA

Deborah Cornwell
Senior Experience Owner, Property Insurance
USAA

Joseph Whitchurch
Head of Customer Experience and Innovation
Capital One

Kishore Siva
SVP & Customer Experience Strategy Lead
Wells Fargo

Natalie Higgins
Senior Consumer Finance and Customer Experience Vice President
Citizens Bank

Gina Bhawalkar
Director of Customer Experience Research, VP
Bank of the West

Stacey Collins
Director, Experience Design and Implementation
BECU

Utibe Bassey
Director of Customer Experience
MetLife

Anne Witherspoon
Senior Vice President, Director of Treasury Management Operations, Client Experience Advocate
Texas Capital Bank

Joyce Clark Sarnacki
EVP, Chief Customer Experience Officer
Bangor Savings Bank

Daniel Long
Chief Experience Officer
Newtown Savings Bank

Rich Dorfman
VP of Customer Experience
Eastern Bank

Shelli Ulrich
Global Customer Experience Leader
Wells Fargo

Alex de la Cruz
VP of Member Experience
First Tech Federal Credit Union

Fanette Singer
Senior Vice President of Marketing
Country Financial

Lea Ammerman
Executive Vice President of Member Services
Michigan State University Federal Credit Union

Ben Hoffman
AVP User and Customer Experience
Hanover Insurance

Amy Mendenhall
Customer Experience Strategy Vice President
UMB Bank

Valeska O'learyValeska O'leary
Director Of User Experience, Web Strategy
Sallie Mae, Inc.

Lisa Church
Vice President, Corporate Communications
1st Advantage Federal Credit Union

Penny Steckly
Program Director - Voice of the Customer, Canadian Division
Manulife

Doug Roerden
Vice President for User Experience Design Strategy
Fidelity Investments

Joy Slabaugh-Hamilton
Head of Advisor Services
Vanguard Group

Alan BergstromAlan Bergstrom
CMO
Community Choice Credit Union

Liz ButlerLiz Butler
Director, Client Experience, Workplace Solutions
TD Ameritrade

Susan Fabry
Director, Analytics and Insights
Sun Life Financial

Mike Rehorst
Director Client Experience Strategy & Design,
Northwestern Mutual

Karen Behboudi
VP, Digital Marketing
CI Investments

Margot Dear
Senior Director, User Experience, Added Value Services
ADP, LLC.

Heather Mills
Digital Touchpoints Sr. Analyst
American Family Insurance

Michelle Buretta
Market Research and Segmentation Manager
Genworth Financial

Karl Sharicz
Customer Experience Analyst
Eastern Bank

John Stillman
Social Media Operations Manager
BECU

Colin Kennedy
Chief Revenue Officer
Clarity Money

Tim Hong
CMO
MoneyLion

Eric VonDohlen
Chief Analytics Officer
Elevate

Peter Khanahmadi
Sr. Fellow for Service Design
CFPB

Dan Roan
Service Design Product Analyst
CFPB

Nikoletta Vecsei Harrold
Director of Communities Strategy,
Transamerica

Dan Simon
CEO
Vested

Melanie Fricke
Financial Services Subject Matter Expert, Watson Customer Insights
IBM

Christine Rimer
SVP, Voice of Customer
SurveyMonkey

Ted Chen
President
Maru/edr

Jimmy Chou
Principal
SingleStone Consulting

Jon Podolsky
Vice President Experience Strategy and Service Design
Mad*Pow

Mike Kirkpatrick
SVP, Client Experience & Strategy
Mad*Pow

Craig McLaughlin
President/CEO
Extractable

Jim Reitz
SVP, Customer Engagement
OpinionLab, a Verint Company

Elizabeth RobillardElizabeth Robillard
Event Director
CXFS